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AravindR-2668 asked DSPatrick commented

Authenticator - No Backup- Need help

I am not sure if I had backed up my authenticator app. I factory reset my android phone and reinstalled the Authenticator and lost all accounts. Could someone please provide step by step instructions on how to proceed from here on. All my apps are locked and I cannot access any of them :( This is urgent, Thanks in advance

microsoft-authenticator
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DSPatrick answered DSPatrick commented

You can follow along here. Basically install the app, then sign in to the recovery account to start the restore process.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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@DSPatrick,
Thank you for the quick reply. Unfortunately I do not think it was backed up. I am contacting individual app help centers to help me send the backup codes. I just wish the Authenticator app made it mandatory to backup - otherwise not let the user proceed. That way everyone knows that they have a backup or they should not be able to use the app.

I had added up to 6 apps in the authenticator , I have to individually figure out I guess :(

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Yes, that's correct, you'll need to work with each service provider on their specific account recovery mechanisms.

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