question

MarileeTurscak-MSFT avatar image
0 Votes"
MarileeTurscak-MSFT asked mimckitt answered

What should users do if they see an “Authentication request is not for an activated account” error message when using mobile app notifications?

What should users do if they see an “Authentication request is not for an activated account” error message when using mobile app notifications?

Sourced from the FAQ


azure-ad-multi-factor-authentication
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

mimckitt avatar image
0 Votes"
mimckitt answered

Tell them to follow this procedure to remove their account from the mobile app, then add it again:

  1. Go to your Azure portal profile and sign in with your organizational account.

  2. Select Additional Security Verification.

  3. Remove the existing account from the mobile app.

  4. Click Configure, and then follow the instructions to reconfigure the mobile app.

Sourced from FAQ


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.