question

ChinmayaPradhan-0732 avatar image
0 Votes"
ChinmayaPradhan-0732 asked DSPatrick edited

Not able to log in to my official account

It was initially flawless. After switching to a different mobile device, I no longer have access to any of Microsoft's services, including team, outlook, and even authenticator. When I try to log into Outlook, it redirects me to authenticator, which prompts me for a code. I had already changed the password, but it had no effect. I believe it occurred as a result of my failure to log out of my previous phone. Please assist me as soon as possible with an immediate solution.

microsoft-authenticator
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

DSPatrick avatar image
1 Vote"
DSPatrick answered DSPatrick edited

The product group for Outlook.com actively monitors questions in dedicated forums here.
https://answers.microsoft.com/en-us/outlook_com/forum/oemail


If an account access problem then also try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

--please don't forget to upvote and Accept as answer if the reply is helpful--


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.