question

Henry-3635 avatar image
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Henry-3635 asked prmanhas-MSFT commented

Attempting to Export a VHD from Azure - Unable to download - network error

Hi,

I've stopped our Azure services and am attempting to export a VHD of the OS Disk following the instructions outlined here: https://docs.microsoft.com/en-us/azure/virtual-machines/windows/download-vhd

However, every time I've done so after a long amount of time (the full download is almost complete) the download fails with an error in my browser (Download failed - Network error)

I'm downloading to an attached external drive with 4TB of space, the VHD is of the OS Disk is 500GB.

I know this is a bandwidth/network issue but I have limited access to download speeds and the storage of this VM is quickly running up costs.

Are there any strategies to resolve this Network error issue? Or ensure that the VHD is able to download succesfully?

Thank you,

azure-virtual-machines
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Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

This could be related to your anti virus software or threat protection on your firewall.

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Thank you for the response, Alan.

Would a solution be to whitelist the Export/Download URL in my antivirus/firewall before attempting to download again?

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Possibly but very hard to know for sure. I have just seen this type of behaviour before with browser downloads from security services like firewall scans and AV.

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@Henry-3635 Apologies for the delay in response and all the inconvenience caused because of the issue. Can you please confirm if you are still getting the error?

Thanks

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1 Answer

Henry-3635 avatar image
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Henry-3635 answered prmanhas-MSFT commented

@prmanhas-MSFT

Hi, I was still getting the error and was unable to complete the VHD export through the browser as indicated in the steps here: https://docs.microsoft.com/en-us/azure/virtual-machines/windows/download-vhd

However, I was able to work around the problem by using the Azure Storage Explorer and downloading the VHD of the osdisk from there - which completed successfully. The Azure Storage Explorer client handled it great.

Thanks!


· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@Henry-3635 Thank you for sharing out the information!!!

I was checking from my end and Storage Explorer is indeed the best solution for use case.

I would request you to "Accept as Answer" so it can help others in community looking for help on similar topics.

Thanks

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