Getting black screen after login to windows server 2012 R2. It seems explorer.exe not launching automatically.
I am able to start it manually as an administrator from task manager ( ctrl+alt+del after login )
I have already checked after installing this patch Update for Windows Server 2012 R2 (KB2887595) - Windows8.1-KB2887595-v2-x64.msu, but it is not working. Can someone share any other working solution if you have
Hi,
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Best regards,
Molly
My clients have had this issue.
I found out that it was simply a problem with their display resolution.
All of those clients were using 1920x1080. So they the restore bar was not being seen as it was displayed in the lower left of the black screen. The only way for me to get them back on line was to disconnect the user, then log them off, both through the server manager.
There are two ways they can fix the issue.
1. Set their resolution to 1600x900.
2. Never use the windows screen minimize option (unless they have made the change), or log off using the windows screen X option and restart from scratch.
It is to bad that Microsoft did not place the restore bar in the middle of the screen instead of the lower right
Might try;
- sfc /scannow
- dism /online /cleanup-image /restorehealth
- check the latest cumulative update has been applied https://support.microsoft.com/en-us/help/4009470/windows-8-1-windows-server-2012-r2-update-history
- try creating a new user account in case of profile corruption.
--please don't forget to Accept as answer if the reply is helpful--
Hi,
Welcome to Microsoft Q&A.
You can attempt to narrow the problem down by performing a few troubleshooting steps.
First you can do a quick fix by running sfc /scannow and Chkdsk in command prompt.
If it doesn’t work, you can try check the registry.
1) Open Registry Editor
2) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
3) Find REG_SZ named Shell, make sure the Value data must be explorer.exe
You can also try safe mode to check if everything loads correctly.
Force the machine to reboot --> keep pressing F8 --> into Advanced Boot Options --> select Safe Mode
I also find a similar case, you could refer to the following link:
https://www.kapilarya.com/fix-explorer-exe-not-running-on-startup-in-windows-10
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Please remember to accept the reply as answer if it helps.
Best regards,
Molly
Hi,
Just want to confirm the current situations.
Please feel free to let us know if you need further assistance.
Best regards,
Molly
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