Hi @khobbs1991 ,
Welcome to Q&A forum!
"I think I am using Visio 2019, but cannot find any way of checking which version I am using."
< You can go to File>Account in Visio to check the detailed version under the Product Information group.
"I have a video of what I am trying to do, but I don't see a way of sharing that video, unfortunately."
< You can save the recoding file as a .gif file, and then share it with us by uploding attachment. Please note that your attachment must be 3.1MB or smaller.
Please update your Visio to the latest verison to check first.
And then try to repir your Visio to check again.
Besides, do all Visio file have this issue? Or some shape have this issue?
Please add other different shapes to test.
I will update my reply after you provide more information.
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