Win 7 to Win 10 upgrade

OlavK kappert 1 Reputation point
2021-10-15T14:05:05.997+00:00

I am upset. I had office 2016 Professional Plus installed on my PC. After I upgraded to Win10 from Win7, I no longer am able to use my office products without a product key. It has been 6 years since it was purchased retail and loaded it onto my PC. I have no idea as to where the product key is now.

I downloaded back to 7, and office still requires a key. Since office is down either way, I reloaded WIN10.

How do I get MY office software working again ?

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Dave Patrick 426.1K Reputation points MVP
    2021-10-15T14:20:13.267+00:00

    How do I get MY office software working again ?

    May depend on how the product was obtained.
    https://support.microsoft.com/en-us/office/using-product-keys-with-office-12a5763a-d45c-4685-8c95-a44500213759

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  2. Dave Patrick 426.1K Reputation points MVP
    2021-10-15T17:29:17.86+00:00

    You can follow along here.
    https://support.microsoft.com/en-us/topic/how-to-replace-microsoft-software-or-hardware-and-order-service-packs-924dea3c-1304-6145-2753-1201ca352893

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  3. Emily Hua-MSFT 27,526 Reputation points
    2021-10-18T08:05:34.127+00:00

    @OlavK kappert

    Please try to chat with Microsoft online to get assistance, enter your issue in that box, then click "Get Help".
    Maybe you need to provide more details of your issue afther the above step, please follow the prompt on screen, and then a support case would be opened successfully as following.
    141225-capture28.jpg
    You can wait patiently for a while, stay active in this chat window.

    Besides, according to the link "I lost or damaged my product key", it seems that you also need to prepare a valid proof of purchase.

    Hope the information could be helpful.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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