question

KaizarLehri-2109 avatar image
2 Votes"
KaizarLehri-2109 asked MicroSpidl-6633 commented

Operation failed with error 0x0000007c, Installing Network Shared Printer.

Local Client unable to install Follow me printer. The client gets prompted "Do you trust this printer?", but once you select "Install Driver", I get a dialogue box "Windows cannot connect to the printer, operation failed with error 0x0000007c".

windows-server-print
· 9
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here are the solutions -

1- one solution is to uninstall a specific update but there would be another update installed after some time which is not a proper solution or you have to turn off the automatic updates which is also not a proper solution.

2- You don't need to uninstall any update - follow these steps and bingo
- step 1 - first of all go to C:\Windows\System32\spool\drivers\x64\3 and cut all the contents from inside of 3 folder to desktop
- step 2 - then go to run - services.msc - search the service by the name spooler and restart it
(now you won't be able to install the driver automatically for a shared printer and you will get the above error "0x0000007c")
- step 3 - go to control panel - programs & features and uninstall the printer first
- step 5 - now add the printer manually from - add a printer - local printer - then add the path (network path along with the printer name) have disc - search from the list or search your computer for inf file (driver) of the printer & bingo

This way you will be able to make it to work your shared Printer without uninstalling the recent update -

NOTE: The above path is for 64 bit windows - for 32 Bit follow - C:\Windows\System32\spool\drivers\W32X86\3 - & rest the same.

Software Developer
ITACHI



2 Votes 2 ·

On the student laptops, there is no folder C:\Windows\System32\spool\drivers\x64\3.

0 Votes 0 ·

Excellent solution! Thanks!

0 Votes 0 ·

Also , how to uninstall updates, if the updates are installed via intune ?

0 Votes 0 ·

I had same issue, one computer was unable to connect printer (locally shared from second computer), on the step when you need to install driver it said error "0x0000007c".
What I did:
deleted printer on 1st computer;
deleted driver;
and then downloaded driver from internet for that printer and installed it manually(only driver .inf file);
after that when I tried to find printer(with run command \\HOSTNAME) and tried to connect it all was successful, it does not ask for install printer driver anymore.
Hope it helps.

0 Votes 0 ·

Having a similar issue with a HP LaserJet 1022 on a Windows 10 Home computer. The printer sharing was working fine and just stopped working. KB50006670 update is not installed. At first, the printer could not be seen and required at Network Reset. The printer can now be seen but 0x0000007c error still appears. There is not driver on the host computer to delete as it is built-in. going to HP support to download drivers directs you to use what is already on the Windows 10 computer.

I see where Regedit can be used to delete a BIDI value in the printer but where it is located does not exist for the LJ 1022.

What's the next thing to try?

Thanks

0 Votes 0 ·

Hello, you have to delete driver not from host computer, you have to delete it from your computer(If it exists)... problem of error 0x0000007c is that you can't pass the step, where your computer tries to download and install the printer driver from host computer.. So, solution is that you manually install driver before adding shared printer and when you do that and then you add the printer you pass that problematic step and printer is connecting without issues.

1 Vote 1 ·

Microsoft released an optional update for this issue yesterday.

KB5007253

I never encountered this issue but I did install the update and can still print.

0 Votes 0 ·
felbre-8878 avatar image felbre-8878 TheAlanMorris ·

Sorry: KB5007253 doesn't seem to be related to print nightmare bug!?

0 Votes 0 ·
LimitlessTechnology-2700 avatar image
0 Votes"
LimitlessTechnology-2700 answered

Hi there,

First you have to check that both a 32- and a 64-bit driver versions are installed on the print server , if so delete one .If not try the below steps

To fix this problem, you need to delete the corrupted registry key of the print driver on a print server to which the shared printer is directly connected.

Open the Registry Editor (regedit.exe).
Go to the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers\ and expand the branch with the printer name
In the registry key of the printer which is facing with the problem, delete BIDI key in CopyFiles section

Restart the print spooler service
net stop spooler
net start spooler

After removing the BIDI registry key on the server side, try to connect the shared printer again



--If the reply is helpful, please Upvote and Accept it as an answer--

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JonnySnell-7859 avatar image
0 Votes"
JonnySnell-7859 answered

Hi,
I have the same problem as KaizarLehri-2109, but your ansver is for the printserver and there is no problem at my printserver. The printer is OK at my printserver and as well as my laptop connected via WiFi. My PC and printserver are connected via ethernet cable. I have recently rebuild my pc with latest win10 and after that I get the problem. Before rebuild I had no problem with the network shared printer. Maybe some wrong with the new Win10?

/Jonny

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JR-2707 avatar image
4 Votes"
JR-2707 answered PeterLake-5310 commented

I was having the same problem and found the fix on another site. on Windows 10, look for update KB5006670 and remove it. After rebooting, shared printers on the network can be added again.
kb5006670-watch-out-for-these-issues-in-windows-10s-latest-update


Hth
/JR

· 5
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Perfect solution. Thank you

1 Vote 1 ·

Thanks for the solution, but I am unable to uninstall the KB5006670 update, even tried doing it through command prompt, and yes used it as admin.

0 Votes 0 ·

It is not Ok to remove update KB5006670, as it is a security update!

0 Votes 0 ·

Worked perfectly! Thank you for the solution!

0 Votes 0 ·

Worked for me too :)

0 Votes 0 ·
XiqianZhang-4859 avatar image
0 Votes"
XiqianZhang-4859 answered XiqianZhang-4859 published

Thanks a lot

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Wietse-7607 avatar image
0 Votes"
Wietse-7607 answered Fatih316 commented

Microsoft released a preview patch with a printer fix included. This does not resolve the issue.

https://support.microsoft.com/en-us/topic/october-26-2021-kb5006738-os-builds-19041-1320-19042-1320-and-19043-1320-preview-ccbce6bf-ae00-4e66-9789-ce8e7ea35541

Multiple reports around the internet that it does not resolve the problems for other users.

· 1
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Unfortunately. this kb5006738 update also failed to fix the printer issue. I still have the problem of connecting to the network printer. error code 0x0000007c

1 Vote 1 ·
AleksiMarnadze-9125 avatar image
0 Votes"
AleksiMarnadze-9125 answered Zapper-3035 commented

I had same issue, one computer was unable to connect printer (locally shared from second computer), on the step when you need to install driver it said error "0x0000007c".
So how it worked:
deleted printer on 1st computer;
deleted driver;
and then downloaded driver from internet for that printer and installed it manually(only driver .inf file);
after that when I tried to find printer(with run command \\HOSTNAME) and tried to connect it all was successful, it does not ask for install printer driver anymore.
Hope it helps.

· 1
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I tried to follow this solution but I am stumped. In my case I have computer #1 to which a printer is attached and shared. I have computer #2 which is connected to the shared printer attached to computer #1 and is working just fine. I have computer #3 that was behind on updates but after being updated had a connection that stopped working after being updated.
When trying to connect and browsing using the \\hostname it finds the printer and proceeds with the install until it gets to the point where it asks "do you trust this printer?" and presents the choice to install driver or cancel then fails with message "Windows cannot connect to the printer". "0x0000007c".

I have deleted the printer from computer #3 and then reinstalled the driver from the windows update choice as a local printer (lpt1). I don't see that I can redirect to the shared printer but if that is possible someone could let me know. I tried just the same standard steps as I outlined above after the local printer driver reinstall but that did not make any difference.

Do you have any steps to add that might direct me further? E.G, is your "1st computer" the one that is sharing the printer or the one that trying to use the shared printer? On which machine did you delete the .inf file and what directory wat is in?

0 Votes 0 ·
Fatih316 avatar image
0 Votes"
Fatih316 answered Fatih316 commented

My work was delayed because of this problem. Pre-installing the printer driver, making registry settings or group policy settings didn't help. to fix the problem... i removed the october updates. I then disabled the updates for now. I installed the printers, they are working without updates. Dear microsoft, when you do fix updates, please test a few times before posting!

· 2
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Did you remove the update from the machine you were trying to connect to the shared printer or the machine that was sharing the printer?

0 Votes 0 ·

I uninstalled the above-mentioned kb5006670 and later kb5006738 updates from both sides. The problem did not go away, I tried the recommended actions via group policy and regedit, and it still didn't work. As a solution, I removed the september and october updates from both computers. even the ones for net framework. Then I turned off the updates. for now my network printers are working.

0 Votes 0 ·
JarrodTindall-2802 avatar image
0 Votes"
JarrodTindall-2802 answered

This worked for me.

Run the installation program for the printer driver on the pc you are trying to connect to the printer. When the program directs you to connect the printer cable, attempt to connect to the remote printer. The driver files should still be available at that time. After the printer connects, just cancel the installation.

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zimmi-7910 avatar image
2 Votes"
zimmi-7910 answered IanBondMobileComputerServices-9416 published

this work for me EPSON L360,
maybe u can try this fellas..
1. open run dialog (windows + R)
2. type this (printui.exe /s /t2)
3. when print server properties open klik add
4. next
5. choose u'r system x64 or x86
6. choose u'r printer (example epson) and choose type u'r printer
7. next and finish


· 3
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Thank you for the suggestive solution.
with this method, I solved the "HP laserjet 1020 0X00000007c" error.
any other method is useless.I think that the HP 1020 is too old to install the driver by downloaded program. And all the dowdload one are producing error when you try to use client pc to connect with share printer of host pc.
the downloaded program only work for host pc which has a usb connect to printer, and client pc has no usb connected to hp 1020.

0 Votes 0 ·

thx a lot. it worked finally

0 Votes 0 ·

This worked perfectly for HP Laserjet 1022, many thanks

0 Votes 0 ·
82183198 avatar image
2 Votes"
82183198 answered felbre-8878 commented

for Windows 10 2004, 20H2, 21H1 и 21H2
create file print.reg (name random)
print to file:

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Policies\Microsoft\FeatureManagement\Overrides]
"713073804"=dword:00000000

for Windows 10 1909
create file print.reg (name random)
print to file:

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Policies\Microsoft\FeatureManagement\Overrides]
"1921033356"=dword:00000000

use file
reboot system
good to all =)



· 10
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Can anybody confirm this solution? Seems to be new? I have been trying to add the registry key according to this manual, but it did not work (I am running 21H1 BTW):

Registrierungsspeicherort

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\Printers\PointAndPrint

DWord name

RestrictDriverInstallationToAdministrators

https://support.microsoft.com/de-de/topic/kb5005652-verwalten-des-installationsverhaltens-für-neuen-point-und-print-treiber-cve-2021-34481-873642bf-2634-49c5-a23b-6d8e9a302872

3 Votes 3 ·

149940-%D1%81%D0%BA%D1%80%D0%B8%D0%BD%D1%88%D0%BE%D1%82-17-11-2021-08-39-53.jpg


It turned out like this for you

0 Votes 0 ·

Can confirm this works. I had to add the registry entry manually though and restarted PC (Also running 21H1) and was finally able to get the network shared printers added.

0 Votes 0 ·

yes man, this method solved my problem. thanks

3 Votes 3 ·

This fix worked for me as well. But that registry entry overrides a Windows feature. When Microsoft eventually fixes this issue properly, should I remove this registry entry?

0 Votes 0 ·

probably

0 Votes 0 ·

Thank you so much! Your solution worked!

1 Vote 1 ·

Thank you! I was going crazy trying other mentioned solutions and even thought of buying a new printer...

Glad I used your registry fix! Now I can keep using my old Brother HL-1440 laser printer.

1 Vote 1 ·
felbre-8878 avatar image felbre-8878 Wil23DC-0045 ·

Reigstry fix did not work for my Brother laserprinter though...

0 Votes 0 ·