Sent Items not visible in OWA when sent from Outlook 2016(imap Configured)

Shabaz Ahmed 141

Hi,

When I send mails through Outlook(IMAP configured), those sent mails are missing in OWA.
But when I send mail through OWA , sent mails can be found in both OWA and Outlook.

Kindly suggest.

Thanks,
Shabaz

2 answers

Manu Philip 16,971 Reputation points MVP

2020-08-05T12:07:09.837+00:00
Hi,
I suggest the following steps and see if it helps

Log in to your mailbox in Outlook.

Navigate to File > Options > Mail.

Uncheck the Save copies of messages in Sent Items folder box.

Click OK.

Navigate to File > Exit to close Outlook.

Open up Outlook again.

Navigate to File > Options > Mail.

Check the Save copies of messages in Sent Items folder box.

Click OK.
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Shabaz Ahmed 141 Reputation points

2020-08-06T02:59:32.317+00:00

Hi,

Thanks for your reply.
Tried above mentioned settings, still sent mails from Outlook, not visible in OWA
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Lydia Zhou - MSFT 2,371 Reputation points Microsoft Employee

2020-08-06T05:03:21.513+00:00

Please try to set the “Root folder path” for your IMAP account.
File > Account Settings > Change Account > More settings > Advanced. Set "Inbox" for Root folder path:

Then restart Outlook and test again. You can check this blog for more details about this issue: Setting the Sent Items folder for IMAP accounts in Outlook 2013 or Outlook 2016.
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
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Shabaz Ahmed 141 Reputation points

2020-08-06T06:21:30.837+00:00

Hi LydiaZhou,

Thanks for your reply.

Actually I am facing problem in OWA not in outlook. In Outlook all mails (Inbox, sent items) are visible.
But when user send mail through IMAP , that particular mails are not be seen in sent items in OWA. But Mails are visible in sent items in Outlook.

Regards,
Shabaz

Lydia Zhou - MSFT 2,371 Reputation points Microsoft Employee

2020-08-10T08:58:57.177+00:00

When we use OWA, it needs to connect the Exchange server. Your issue should be caused by sent items are not saved to the server side, so they can only be checked from Outlook on your computer. We have to set to save sent items to server side.

Additionally, you can use Exchange account instead of IMAP account to send with Outlook. If these items can be seen from OWA, it means OWA can connect to Exchange server and work normally.

Lydia Zhou - MSFT 2,371 Reputation points Microsoft Employee

2020-08-13T01:35:36.087+00:00

Do you check the blog and try suggestions above? What about setting up with Autodiscover to use Exchange account?
If you have any questions or need further help on this issue, please feel free to post back.

Lydia Zhou - MSFT 2,371 Reputation points Microsoft Employee

2020-08-17T07:09:35.84+00:00

Any updates so far? If you have solved your problem, could you share with us? Maybe it will help more people with similar problems.

Tuan Anh Nguyen 1 Reputation point

2021-03-26T10:19:34.857+00:00

I faced same problem, I'm using Exchange webmail server from company.
When I send mail from Phone. Server keep copy, Phone keep copy, but Outlook doesn't load that mail from Server.
When I send mail from Outlook, mail is sent successful, Outlook keep copy, but Server not, Phone not also (because no mail on Server).

So I found question here. Then follow your Suggest, it's solved !

File > Account Settings > Change Account > More settings > Advanced. Set "Inbox" for Root.

Tuan Anh Nguyen 1 Reputation point

2021-03-29T03:29:46.083+00:00

But be careful, backup email in Sent folder before change Root. All mail in Sent folder of Outlook will be delete and replace by mail from Server.

Золбоо Цагаач 1 Reputation point

2022-04-17T02:38:25.017+00:00

After configuration this setting, in the INBOX cannot open a new folder. How to fix it?
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