question

AlexGGSmith-4053 avatar image
0 Votes"
AlexGGSmith-4053 asked ChristyZhang-MSFT commented

Problems using NEW look Outlook?

Whilst using Outlook 2019 for private domain emails set up using IMAP, I was suggested by MS to try the NEW look Outlook, whihc I did but found I could not create new mail folders, so i switched back. However the emails I sent whilst using outlook did not sync with my old outlook, webmail client, or outlook on mobile phone. They are only visible in New Outlook, which has now crashed and is 'no longer responding.' Nightmare! Assuming I can get outlook working again, does anyone have any idea where New outlook stores sent emails from a Mac??

office-outlook-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

ChristyZhang-MSFT avatar image
0 Votes"
ChristyZhang-MSFT answered ChristyZhang-MSFT commented

Hi @AlexGGSmith-4053 ,

Welcome to our forum!

What's the version of your Outlook client(Outlook>About Outlook)?
And have you received any error reports when the issue occur?

According your description, I have tested on my Outlook client(version as shown in the below figure), the emails sent in New outlook can be sync successfully when I switch back to old outlook, and both on webmail.
142872-11.png

And through my research, I found an article which mentioned Outlook for Mac crashes unexpectedly during mail synchronization. For more information, please refer to: Outlook for Mac crashes unexpectedly on startup or during mail synchronization. If it's your case, please check your Outlook client version and upgraded your Outlook to the latest version.
142780-12.png

If the above is not your case, considering the non synchronization between different terminals, please try to
adjust the synchronization time of IMAP folder to a shorter time(Outlook>Preferences>under Personal Settings, choose Accounts>Choose your IMAP account>Advanced…>switch to Server tab) and restart outlook to check if there're any differences.
142806-13.png


If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



11.png (16.4 KiB)
12.png (50.4 KiB)
13.png (484.0 KiB)
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @AlexGGSmith-4053 ,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.

0 Votes 0 ·