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yansimkin-6162 asked yansimkin-6162 commented

WInows 10 System Restore rejects microsoft account password

Computer did not boot windows 10 normally and went into attempts to Automatically repair which failed. Then when option System Restore from a restore point was attempted, System Restore asked to select account (only 1 in a list) with account name, after it was selected, it showed Microsoft online Account email address as a user name and asked for password. Correct password was entered but login was rejected. Computer is connected over ethernet and wifi connection was tried (disconnected ethernet) as well but login rejected as invalid.
Then went to Microsoft website from another computer and changed password just to ensure this is not a an issue for account login. However this did not help.
On this computer there was no local user account created, only Microsoft online account login was used. The System Restore shows correct email associated with this account. So does System Restore attempt to connect to Microsoft server to validate login or it stores password locally even for online account? In any case this functionality is not working. If online Microsoft account has changed from another computer how would computer that is not able to boot Windows get the update? Is it known Windows issue?
What is the workaround?

windows-10-generalwindows-10-securitywindows-10-setup
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yansimkin-6162 avatar image yansimkin-6162 ·

As I indicated "Correct password was entered". This means online access to live, outlook, hotmail with this password works fine.
So, no, there is no chance this account has not been configured. The password is WORKING!
Repair window is not relevant to my issue with online login.
The link https://answers.microsoft.com/en-us/windows/forum/all/automatic-repair-wont-let-me-log-in/afb887ca-c14e-45c4-92f5-ea14729e5f6d provides no relevant information to why login is failing, where is the password stored. It offers workarounds, but they either not applicable (boot in safe mode- mas I cant boot at all to windows,) or leading to loss of data.
I did try to open command prompt and run chkdsk /f /r c: , sfc /scannow. They passed but with some error saying they not able to update report. Then i tried restore to previous restore point and it failed with error indicating failure to read some information.
Anyway this question is specifically about making recovery using online microsoft login as it could have been the easiest approach if it worked

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2 Answers

LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hello @yansimkin-6162

Is there a chance that this online account (I assume we are talking about a "live" account, such as outlook or hotmail) has not been configured at some point as "Work" or has been associated with a Enterprise or Business contact. In that case, this accounts will not work in the same way for recovery, and local administrator will be required.

Another solution would be to Repair Windows, but choosing the options "Keep My Files" during the repair operation.

There are other valuable advices in the next thread, with different workarounds that you may want to try: https://answers.microsoft.com/en-us/windows/forum/all/automatic-repair-wont-let-me-log-in/afb887ca-c14e-45c4-92f5-ea14729e5f6d

Hope this helps with your query,

--If the reply is helpful, please Upvote and Accept as answer--

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Docs-4663 answered yansimkin-6162 commented

Without a working password you may be able to use another operating system to backup important files or troubleshoot the password.


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yansimkin-6162 avatar image yansimkin-6162 ·

The password is working when I access account online microsoft.com, hotmail etc. I wonder where would System Recovery reads password from - locally or tried to login. I ensured computer is connected by replacing harddrive with working Windows.
So I see no other option as to claim this issue is a bug in Windows. Do you agree?

I am able to backup files as I do have access to command prompt.

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