I want to factory reset my Win8.1 laptop that came with pre-installed (OEM) windows 8.1 Single Language OS to new. Today, I realize that I can't factory reset it anymore. Last time, I easily factory resets my win8.1 without any problem.
I suspect that I accidentally formatted my drive using VMware player recently or maybe I erased that pre-installed OS on my laptop. How can I solve this please?
Hi there,
I would suggest you to update all your drivers and BIOS from the manufacturer's website.
You can then try to enable the TPM.
Press [Windows Key] + R or select Start > Run.
Type “tpm.msc” (do not use quotation marks) and choose OK.
If you see a message saying a “Compatible TPM cannot be found,” your PC may have a TPM that is disabled. See How to enable TPM for more information or check your PC manufacturer’s support information for instructions to enable the TPM.
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