question

danilka-8272 avatar image
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danilka-8272 asked Docs-4663 published

"The startup options on this PC are configured incorrectly. Contact your system administrator for more information."

Hello
lately i want to encrypt my system, this is the message i get, before that message i got the TPM weird problem and now i got this
need to mention ->
secure boot = off
fast boot = off


motherboard - GIGABYTE Z390 AORUS PRO
cpu - intel i5 9600k
drive c - XPG SX8200 Pro
drive d - random toshiba hdd

windows-10-generalwindows-10-securitywindows-hardware
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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hello Danilka,

This is in fact a TPM version issue. Most forums would recommend to ensure that SecureBoot and UEFI boot is enabled, but mostly the solution comes from updating BIOS firmware and ensuring that TPM v.2 is enabled on the BIOS.



--If the reply is helpful, please Upvote and Accept as answer--

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Docs-4663 avatar image
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Docs-4663 answered Docs-4663 published

Please perform the following steps:


1) In the left lower corner type: msinfo32 > save as NFO (do not save as txt) > post a share link into this thread using one drive, drop box, or google drive


2) Open administrative command prompt and type or copy and paste: (all at one time)

diskpart
lis dis
lis vol
sel dis 0
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
del par 5
det par
sel par 6
det par
sel dis 1
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
del par 5
det par
sel par 6
det par



Post an image of the commands with results or post a share link into this thread using one drive, drop box, or google drive


3) Open administrative command prompt and type or copy and paste:

bcdedit /enum all


Post an image or share link of the command with results into this thread.


4) Open disk management > widen the status and volume columns so that no characters are cutoff > widen row disk 0 so that no characters are cut off > post a share link into this thread
https://www.tenforums.com/tutorials/2503-how-post-screenshot-disk-management.html



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