In my HP Spectre x360, after installation of Windows 11, my system had problem with all inbuilt interfaces. Therefore, I had to factory reset my notebook.
Now in Windows 10, I am reinstalling Office Professional Plus 2021, but the activation fails mentioning maximum installation count exceeded. I never installed / activated this license associated with my Microsoft account in any other systems. I try requesting transfer license to this computer option, that ends with Virtual Agent unable to get Call back service.
My Office Product is named as 'Office Professional Plus 2021'.
I access Activation from MS Word - Account section, where it says 'This Product is already installed on another device'.
There is a option for 'Contact support to transfer your license to this device', which takes me to Virtual Agent.
After failing to activate, it offers to 'Talk to a person' - 'Call me back'.
But, once I give my contact number, it says 'Something went wrong on our end. We're working on it.' - 'Try Again'.
Before selecting my country, it shows some minutes waiting time for US. May be non-US numbers are not supported.
Moreover, I don't see any link for 'Activate Office by telephone'. But still I call local support number twice, after brief discussions with primary support executives, I have been transferred to technical support team, who didn't answer even after ten minutes waiting. I am not sure, where to reach next.
Any Help here is highly appreciated. Thanks!