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rakeshcheenuri-8767 avatar image
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rakeshcheenuri-8767 asked LeonLaude edited

Problem with scheduling my Azure certification test

I had scheduled my test online and due to some emergency I had missed to take the exam. Now that I am trying to schedule for a new appointment, I am receiving below error. Please suggest me how to schedule a missed exam.


50056: Sorry, we are having a service interruption and we are unable to complete your transaction. Please contact customer support.

Request Id: 5ebdeea5-7e4e-4c42-b29e-0262dc902201
Correlation Id: 61024c33-6472-4152-bb98-461568a20cd9
Timestamp: 2021-10-27T23:08:11Z
Message: AADSTS50020: User account 'xxxxxx.xmail.com' from identity provider 'live.com'
does not exist in tenant 'Microsoft Services' and cannot access the application
'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant.
The account needs to be added as an external user in the tenant first. Sign out
and sign in again with a different Azure Active Directory user account.

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1 Answer

LeonLaude avatar image
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LeonLaude answered

Hi @rakeshcheenuri-8767,

There seem to be some bigger issues today for scheduling Microsoft exams as many have reported about the same issue, please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://docs.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)


Best regards,
Leon

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