NMI_Hardware_Failure (WinDbg log included)

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MarkEggan-0722 asked Oct 28, '21 Docs-4663 edited Oct 29, '21

NMI_Hardware_Failure (WinDbg log included)

hey all! been having NMI_Hardware_Failure messages on my Acer Nitro 5 laptop literally a week after manufactures warranty expired! Upgrade to Windows 11 (fresh clean install, all drivers are up to date, BIOS is current...)

Any ideas deciphering this would be very helpful

BUGCHECK_CODE: 80

BUGCHECK_P1: 4f4454

BUGCHECK_P2: b0

BUGCHECK_P3: 0

BUGCHECK_P4: 0

PROCESS_NAME: System

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

FAILURE_BUCKET_ID: 0x80_4F4454_GenuineIntel_NOERRREC_IMAGE_GenuineIntel.sys

FAILURE_ID_HASH: {d5ef3836-2107-b7ec-b4d4-4d2ae9fc0e02}

Followup: MachineOwner

windows-11 windows-hardware-code-general

· 1

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MarkEggan-0722 · Oct 28, 2021 at 09:30 PM

I can upload the minidump file in its entirety if someone would like to look at it :)

0 ·

Answer 1 · 2021-10-29T11:34:57.537Z

LimitlessTechnology-2700 answered Oct 29, '21

Hello @MarkEggan,

Seems too much of a coincidence to be exactly a faulty hardware. In this case since GenuineIntel.sys is to blame, I would be looking in Latest chipset drivers from manufacturer, BIOS versions, etc.. bear in mind that there may be really frequent updates when a new OS version launches to paliate some bug discoveries from the hardware manufacturers.

On the other hand, I would suggest to check on your BIOS setting for any kind of performance plans or overclocking (I have seen already such errors with dynamic plans that change voltage/frequency on demand). I would try to (first save your BIOS settings) set the BIOS defaults, and disable any kind of dynamic performance or battery saving settings.

Otherwise, I may be recommended to open a question to the manufacturer forums since you may not be the only affected user.

Hope this helps with your query,

--If the reply is helpful, please Upvote and Accept as answer--

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Answer 2 · 2021-10-29T17:55:13.537Z

MarkEggan-0722 answered Oct 29, '21

Thank you - I do have an open topic on Acer's site. Everything else above you mentioned had been attempted. I appreciate your help and will certainly post my results here for any others that might be experiencing the same issue

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Answer 3 · 2021-10-29T18:14:43.487Z

Docs-4663 answered Oct 29, '21 Docs-4663 edited Oct 29, '21

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive:

https://www.windowsq.com/t/bsod-posting-instructions.17/
https://www.windowsq.com/resources/v2-log-collector.8/

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