error code 80090016, office failed to work after replacing the mainboard of the laptop

Question

In the begining, my laptop met a small problem - when I close the lid, the computer will not go to sleep. After being diagnosed by the engineer from DELL, they finally replaced the mainboard(include the CPU), and the previous problem was fixed.
However, when I tried to use Teams or Outlook, there will be an error message"Your computer's Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090016".
Now I can't use the office, can you please help with this issue? Thank you!

Andrew

Answer 1

Thank you! I am not able to change PIN as it was disabled according to the company's policy.
I finally solved the problem according to the suggestion below:
****THIS WORKED****

I had this issue after cloning/imaging my surface laptop 3 to a new surface laptop MS sent me since my 6 month old surface screen stopped working. This is a corporate laptop and not my personal so their are lots or programs apps and accounts in use. After imaging everything worked besides Microsoft Teams.

Something went wrong

Microsoft Teams Error 80090016 "Your computer's trusted platform module has malfunctioned"

I tried all the solutions out there but nothing worked I figured out a solution that worked perfectly!

Open MMC as admin, add Certificates snap in but add it as computer account and choose local computer

Open the Personal folder and then the Certificates folder

I had two certificates with bunk "Issued To" entries however the "Issued By" entries correlated with Microsoft (something to do with my image not having the private key or something) deleted MS-ORGanization certs with incorrect "issued to" entries.

Uninstall Teams then re-install and log in! (you might get a different something went wrong pop-up just hit continue and it will work you also might need to click the sign out option after clicking continue!)

Answer 2

Hi @Li, Lianzhong ,

Welcome to our forum!

According to your description, I notice that this issue occurred after you replaced the mainboard. Based on my research on the error message you mentioned, I found an article, which mentioned the issue may be related to TPM or PIN. For more information, please refer to:
Microsoft Office Outlook Exchange Error 80090016 After a System Board Replacement.
(Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

Please confirm whether it is consistent with your issue. If so, please try the solutions mentioned in this article to check whether the problem still exists. Hope to help you!

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Answer 3

Thank you for Sharing that information Such a help ful information error code 80090016 related...