question

KumarakrishnanChellappa-0038 avatar image
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KumarakrishnanChellappa-0038 asked IkhlasMAbdelQader-5408 commented

BitLocker recovery key

Request Microsoft help to get BitLocker recovery key for my Device object id: <Removed for Privacy>

Company I worked separated IT Infrastructure division and now I am part of new company. Did not expect my local system given by first company will become inaccessible but happened to me (ID is disabled / deleted, device became inactive). Now I can't access the system. I could not get BitLocker key from the the company I worked as my identities were removed.

Have important data in that system and want to recover it. Hence requesting BitLocker key.

windows-10-networkwindows-10-security
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Are these devices connected to Intune or Active Directory?
This is a public forum and avoid sharing private data such as device ID.

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My laptop is locked and MS account does not show key password but it says that this is managed by Intune. Do you know how to find the key in this case?

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Thanks for your reply. Device was connected to Active Directory.

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Reza-Ameri avatar image
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Reza-Ameri answered

Depending on the issue, you have to investigate and troubleshoot the issue.
In case you have any backup solution, you may try to restore those backup and see if the key is there.
Take a look at:
https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/ts-bitlocker-recovery-issues
https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/troubleshoot-bitlocker

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KumarakrishnanChellappa-0038 answered

Appreciate your time and effort in giving reply to me. My situation is in very worse and pathetic now. I did not take backup of the system and it became single point of failure (I did not expect system will become inaccessible). I have data copy done in external storage in 2019 but it did not include system files.

I can't login to system (ID got disabled). Only option is safe boot - CLI option. It goes to X:. I can't access C:\ as I don't have BitLocker key.

Can I request your help in this please....

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KumarakrishnanChellappa-0038 answered

Looked various options given for BitLocker recovery but I can't use any one. If I can login to system and not able to access any file, can use any of the option posted there. Now only option available for me is safe boot, only CLI and that directly goes to only X:\ (with limited CLI... manage-bde does not work there). My system OS, all files are in C:\ only and it can't be accessed.

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