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MrM-8309 avatar image
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MrM-8309 asked TinspireApps-7830 answered

Unspecified Device help (TI Nspire Calculator)

My computer is currently unable to recognize my TI-Nspire CX II calculator as a usable device. The calculator and cable are brand new out of the box. I am currently using Windows 10, version 10.0.19041. When plugged in the calculator will show up in the devices and printers window as an unspecified device. I have removed the device and associated drivers multiple times, followed by a computer reset. I have checked for, and installed any driver updates. I have tried using all three of my USB ports, which were verified good by using other USB devices. How do i go about fixing this issue?

windows-10-general
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TinspireApps-7830 avatar image
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TinspireApps-7830 answered

Make sure to have TI Link Software uninstalled as that causes a conflict.
You MUST use the Student Software for your CX II
For more assistance: www.TinspireApps.com/thankyou.php
https://www.TinspireApps.com/thankyou.php

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sylviachen-MSFT answered

Hi,


Just checking in to see if the information provided was helpful.


if yes, you may mark useful reply as answer, if not, welcome to feedback.


Best regards,
Sylvia

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sylviachen-MSFT avatar image
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sylviachen-MSFT answered

Hi,


Here is an article which record a similar issue with you, please refer to it and check the measures on your side.


https://www.reddit.com/r/nspire/comments/8fw0j5/cant_connect_tinspire_cx_to_computer/
Note: This is a third-party link and we do not have any guarantees on this website. And Microsoft does not make any guarantees about the content.


Best regards,
Sylvia


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