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I was not able to install Intune Company Portal Managment Profile in Mac

Kandregula, Narayana 1 Reputation point
2021-11-29T09:21:28.933+00:00

I was trying to enroll Mac OS device using the Company Portal App. I have installed Company Portal app in MAC and trying to configure all the steps by following the document (https://learn.microsoft.com/en-us/mem/intune/user-help/enroll-your-device-in-intune-macos-cp). But I was not able to install Management Profile as it prompt a message "Could not obtain the final profile using the Encrypted Profile Service. The credentials within your profile may have expired. Try downloading a new profile".
Can any one from support team help me to troubleshoot this issue?

Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
1,767 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,550 questions
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  1. Lu Dai-MSFT 28,366 Reputation points
    2021-11-30T01:17:26.15+00:00

    @Kandregula, Narayana Thanks for posting in our Q&A.

    For the error message, it may occurs when we couldn't allow macOS. Please make sure we allow macOS in Devices > Enroll devices > Enrollment restrictions.
    153466-image.png

    To avoid any other factors affecting enrollment, we appreciate your help to collect some information:

    1. Pleas make sure that the macOS is 10.15 or later.
    2. Please check if the MDM Push Certificate is active in macOS enrollment > Apple MDM Push certificate
      153467-image.png

    If there is anything update, feel free to let us know.

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.
  2. Bryant Poston 0 Reputation points
    2024-05-15T17:24:13.4433333+00:00

    This is an ongoing issue with Company Portal for mac. I have tried allowing SSO sign-in to company portal to register a device but the only "solution" I have found is to delete the "Management Profile" that is installed when the intune managed mac is set up and install the same one from Company Portal. This makes zero sense and should be as easy as it is for windows where the user just signs into company portal .

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