View drafts in INBOX of shared mailbox

Hello -

I am trying to set up a user with an existing shared mailbox. All other users can see drafts of email in the shared inbox, and they use this feature to collaborate on emails. Edited emails appear with [Draft] in front of the subject, and remain in the inbox for anyone with access to the mailbox to view and edit. I have already changed settings to save drafts in the inbox, but still cannot see edits that other users have made, and none of the emails have [Draft] in front of the subject. I've tried setting the mailbox up within the account holder's account (File>Account Settings>Change>More Settings>Advanced>Add Email) as well as creating a new, separate account for the shared mailbox, and they're both behaving the same way. Any ideas on what I need to do to make it look like the image I have attached?

Thank you

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emilyhua-msft · 6 days ago

Hi @Austin-5866,

As your issue is more realted to Exchange, I would modify the tag. Thanks for your understanding.

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KaelYao-MSFT · 6 days ago

Hi @Austin-5866

I would like to first confirm with you:

I have already changed settings to save drafts in the inbox, but still cannot see edits that other users have made, and none of the emails have [Draft] in front of the subject.

How did you add the [Draft] in front of the subject?
And based on my test, if other users made and saved the changes on the emails, you should be able to see the changes.
While there may be some lag during synchronization for you to see the changes.

Does it also not work as expected if you use online mode or OWA?

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