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SanderO-3916 avatar image
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SanderO-3916 asked MichaelHan-MSFT commented

SharePoint 2019 On Prem doesn't read connected AD users in the poeple picker

Hi everyone,

We have installed a new and fresh install of SharePoint 2019 on prem on a local server. We imported the active directory and created a new teams site.

The issue we are facing is that the people picker in the team site doesn't read any AD user, only local users. This is blocking us from adding users to the security groups (site members, site owners, site readers) and with that sharing the site within the organization.

What we already did is:
1. Make sure the user profiles are read in the User Profile Service Application
2. Configured the synchronization connection

Are there more settings we need to trigger, to enable the poeple picker reading AD users?

We spend a lot of time on this already (with quite a bit of SharePoint knowledge) but can't seem to tackle this.

Any help would be very much appreciated!

Kind regards,

Sander

office-sharepoint-server-administrationoffice-sharepoint-server-itpro
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The UPSA has nothing to do with the People Picker.

Are your users in a separate forest from the domain membership of the SharePoint Server? Can you include ULS logs when you attempt to find someone in the People Picker?

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MichaelHan-MSFT avatar image
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MichaelHan-MSFT answered trevorseward commented

As Trevor said, the people picker is not related to UPS Sync. please check the following:

1.In you Central Administration site, does the people picker work for AD users?

2.You could run the below script (the attachment) to add your domain to the web application's people picker. This is written by Trevor: powershell-for-people-picker-properties

script.txt



script.txt (1.0 KiB)
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Hi Michael,

  1. answer is no - we can't find those users

  2. We've ran the script succesfully but it didn't resolve the issue

Any other thoughts? We might have to re-install SharePoint - I'm afraid it somehow got corrupted. The installation hasn't been executed with an Admin account we found out, maybe that is related...

Thanks for the thoughts so far!



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Reinstalling SharePoint is highly unlikely to fix it. The installation of SharePoint doesn't hold configuration (for the most part).

You should instead look at verbose ULS logs and possibly a network trace from the SharePoint server while making the people picker query.

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SanderO-3916 avatar image
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SanderO-3916 answered MichaelHan-MSFT commented

Re-installing SharePoint actually fixed it, but it was because sharepoint wasn't installed with an admin account and due to that someone in IT went in and started to change ownerships which corrupted the system I guess.

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Hi @SanderO-3916,

Glad that you solved this issue. Thanks for the sharing. You could accept your reply as answer. It will be helpful to others who have similar issues in this thread.



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