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PhilWinfield-1689 avatar image
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PhilWinfield-1689 asked emilyhua-msft commented

Unable to download software - please help!

I am a trustee for a charity and the office have two new PCs and have bought, via the VLSC two copies of MS Office Standard 2019 and MS Access 2019.

This was done in July 2021.

I spent the best part of all afternoon yesterday attempting to download the media which was impossible via the VSLC, a mechanism that even someone with some technical background was the most user unfriendly experience ever.

Eventually I resorted to MS online help. Two people attempted this and after explaining the above they set about trying to help. One provided the media for MS Office but when it came to activating it, the error that the key was for VLSC and not the media he had provided the link for. The other link was downloading at a very slow rate and the download was 4Gb - for MS Access 2019? I had to leave the office after a few hours and so this was given up on too.

Please, please can someone from MS help us?

Many thanks in advance, Phil

office-access-devoffice-deployment
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emilyhua-msft avatar image
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emilyhua-msft answered emilyhua-msft commented

Hi @PhilWinfield-1689

For volume licensed versions of Office 2019, we need the ODT and configuration file (.xml) to install them on computers.

  • First please download ODT and extract setup.exe. In my example, I stored this setup.exe in an ODT folder.

  • Go to Windows Explorer, go to View tab > Show/hide group > Tick the box of "File name extensions".
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  • Please create a Text document, change the extension from ".txt" to ".xml". You could also put it with setup.exe tool together in ODT folder. In my example, I name this .xml file as "O2019.xml".
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  • Then you could copy the following cotent to your .xml file. Please note, replace the AAAAA-BBBBB-CCCCC-DDDDD-EEEEE-FFFFF with your MAK key, and do not share your key here.

    <Configuration>

     <Add OfficeClientEdition="64" Channel="PerpetualVL2019">
        
         <Product ID="Access2019Volume"  PIDKEY="AAAAA-BBBBB-CCCCC-DDDDD-EEEEE-FFFFF">              
        
           <Language ID="en-us" />
        
         </Product>
        
         <Product ID="Standard2019Volume"  PIDKEY="AAAAA-BBBBB-CCCCC-DDDDD-EEEEE-FFFFF">
        
           <Language ID="en-us" />
        
         </Product>
        
       </Add>
        
     </Configuration>
    

  • Search "CMD" and right-click the "Command Prompt", run it as administrator. Please enter following command.
    cd C:\ODT
    setup.exe /configure O2019.xml
    156201-capture37.jpg

Any questions, you could post here.


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Hi @PhilWinfield-1689

If you have a chance to be back, please check whether my information is helpful.

Any further issues, welcome to let me know.

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