OneDrive for Business (Groove.exe) Critical Error with SP 2016 On-Premises

Olivier PIRLET 96 Reputation points
2020-08-13T10:34:43.257+00:00

For a few days, I'm getting the following error and the OneDrive for Business (Groove.exe) client crashes :
OneDrive for Business needs to close because of a hardware or configuration problem.
Error description: No such interface supported.
HRESULT: 0x80004002
AssertTag: {changes everytime}

17482-2020-08-13-12h26-21.png

I'm wondering if it has anything to do with the latest SharePoint 2016 August 2020 updates (KB4484473 & KB4484476) ?

It feels like they happened around the same time.

SharePoint Server
SharePoint Server
A family of Microsoft on-premises document management and storage systems.
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  1. Dave Patrick 426.1K Reputation points MVP
    2020-08-13T12:14:04.047+00:00

    They're actively answering questions in dedicated forums here.
    https://techcommunity.microsoft.com/t5/onedrive-for-business/bd-p/OneDriveforBusiness
    https://answers.microsoft.com/it-it/msoffice/forum/msoffice_onedrivefb

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Emily Du-MSFT 41,941 Reputation points Microsoft Vendor
    2020-08-14T08:27:55.977+00:00

    Generally, this issue may be caused by OneDrive for Business cache or Office cache. You could follow below tips to troubleshooting the issue.

    1.Clear OneDrive for Business cache or Office cache.
    References:
    Delete temporary permanent data
    Resolved error 0x80004005 when using OneDrive for business

    2.Make sure your operating system is up to date.

    3.Uninstall then re-install OneDrive for Business.

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