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Summy-2057 asked JamesHamil-MSFT answered

Azure b2c- Error in signup or change password ocassionally

We are dealing with a problem where while signup or change password process we are unable to signup a new user. It displays an error- The server has encountered an internal error. Please try again later
and sometimes it gave
cannot verify the codes, please try again later

and when going through audit logs it seems there is a slight frequent failure
Activity Type- Issue a SAML assertion to the application
Status-failure
Status reason- There is a problem with the service.

It is happening occasionally. Sometimes it works fine. What could be the issue?
We are using custom policy. Any leads so that we can figure out what is the actual problem.


azure-ad-b2cazure-ad-saml-ssoazure-ad-identity-governance
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Hi, we are investigating your issue and will update you shortly.

Best,
James

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Any updates?

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Is this a new issue or has this been happening since you added the custom policy?

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JamesHamil-MSFT answered

Hi @Summy-2057 , We need to look into your environment to figure out the cause of this. Please send me an email at "azcommunity@microsoft.com" with subject "ATTN: James Hamil" and your subscription ID and I can set you up with a free support ticket.

If this answer helped you please mark it as "Verified" so other users may reference it.

Thank you,
James

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