outlook rules not working

Question

Hi All

few of the outlook rules are not working for one of my user, the user uses MAC. experts guide me as i dont have knowledge on MAC, is there any way to reset outlook rules in mac as the way we do in windows by using outlook.exe /cleanrules. the rules have been deleted and recreated but still the same issue.

The user uses the below couple of similar rules as below

If the message:
the message includes specific words in the subject 'test'
forward the message to '123456789@extdomain.com'
and stop processing more rules on this message

Answer 1

According to your information above, it may caused by some rules created in Outlook for Mac are not saved on the Exchange server.

You could try using below command to check whether the rule is saved successfully

Get-InboxRule -Mailbox Joe@Contoso.com | fl

In addition, as the reply above, try using OWA to check the rule, remove and re-create it again to verify the result.

The official KB here introduces about The rule I created does not work for your reference as well

Answer 2

Hi @Glenn Maxwell ,

One way is to use Outlook Web App for creating and managing rules.

https://support.microsoft.com/en-us/office/inbox-rules-in-outlook-web-app-edea3d17-00c9-434b-b9b7-26ee8d9f5622

Answer 3

Here we are also worked in that Outlook Rules not Working- Solutions to fix