Visio 2016 - Lines Disappearing

Question

question

PatBarry-7046 asked Dec 15, '21 emizhang-msft commented Dec 23, '21

Visio 2016 - Lines Disappearing

Suddenly the lines aren't appearing on shapes in the stencils. For ex., on the Cross-functional stencil, the separators have no lines showing at all.

And 1/2 pt outlines on shapes in the doc don't appear if I zoom out to less than 100%. 3/4 pt lines appear at 75% zoom but not less than that. 1 pt lines at 67% but not less than that.

This wan't happening 2 days ago, the last time I used Visio.

I was always able to see the outline around the shapes no matter how far out I zoomed. Also note that you can't tell that one of these shapes is a predefined process without being able to see the lines.

office-visio-itpro

visio-problem-121321.png (175.7 KiB)

· 3

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

TerrenceMcGarty-0339 · Dec 16, 2021 at 04:05 AM

same problem, tried multiple ways to correct, cannot find the "update" that did this, must have been after December 12 last restore point all lines are gone but names remain, also when moved to a frame lines reappear.

0 ·

emizhang-msft · Dec 16, 2021 at 07:40 AM

Hi @PatBarry-7046，
Did you install any updates for Visio recently?
I suggest you open Visio and go to File- Account and provide the version number as shown in the following picture:

I can get more information and test from the version information. I’m glad to help and follow up your reply.

0 ·

4.png (23.0 KiB)

Mit-2566 · Dec 19, 2021 at 07:42 PM

The same problem with Visio Pro 2021

0 ·

Answer 1 · 2021-12-16T12:32:27.167Z

PatBarry-7046 answered Dec 16, '21 emizhang-msft commented Dec 23, '21

Here it is:

image.png (97.5 KiB)

· 1

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

emizhang-msft · Dec 23, 2021 at 09:07 AM

I can reproduce this behavior in recent version updates. I suggest you give a feedback to Microsoft about this problem:
https://support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-office-2b102d44-b43f-4dd2-9ff4-23cf144cfb11
Microsoft values your opinion. Your feedback goes directly to our engineers and helps us shape the future of Microsoft products and services for all our users.

0 ·

question