question

PatBarry-7046 avatar image
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PatBarry-7046 asked emizhang-msft commented

Visio 2016 - Lines Disappearing

Suddenly the lines aren't appearing on shapes in the stencils. For ex., on the Cross-functional stencil, the separators have no lines showing at all.

And 1/2 pt outlines on shapes in the doc don't appear if I zoom out to less than 100%. 3/4 pt lines appear at 75% zoom but not less than that. 1 pt lines at 67% but not less than that.

This wan't happening 2 days ago, the last time I used Visio.

I was always able to see the outline around the shapes no matter how far out I zoomed. Also note that you can't tell that one of these shapes is a predefined process without being able to see the lines.157995-visio-problem-121321.png


office-visio-itpro
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same problem, tried multiple ways to correct, cannot find the "update" that did this, must have been after December 12 last restore point all lines are gone but names remain, also when moved to a frame lines reappear.

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Hi @PatBarry-7046
Did you install any updates for Visio recently?
I suggest you open Visio and go to File- Account and provide the version number as shown in the following picture:
158162-4.png

I can get more information and test from the version information. I’m glad to help and follow up your reply.

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4.png (23.0 KiB)

The same problem with Visio Pro 2021

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1 Answer

PatBarry-7046 avatar image
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PatBarry-7046 answered emizhang-msft commented

Here it is:

158215-image.png



image.png (97.5 KiB)
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I can reproduce this behavior in recent version updates. I suggest you give a feedback to Microsoft about this problem:
https://support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-office-2b102d44-b43f-4dd2-9ff4-23cf144cfb11
Microsoft values your opinion. Your feedback goes directly to our engineers and helps us shape the future of Microsoft products and services for all our users.


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