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66304432 asked JimmyYang-MSFT commented

Teams Rooms issues

159371-error-message.jpgCustomer has several PolyStudioX50 with PolyStudioX5 with PolyTC8 and has issues with the device not being able to load the Calendar.


It also seem error in the Azure sign-in log for the users on the devices but í don't think its related since there is device logs.


The devices are already enrolled to Microsoft Intune and have Teams Room License. We did clean up some compliancy policy for the devices and added the network they connect from to Trusted location .. We are however not able to replicate the problem at this moment. It just seems to come up at random.


When trying to join teams rooms meeting we keep getting that error.




I have attached a picture of the error message to this message.


office-teams-windows-itpro
error-message.jpg (40.1 KiB)
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Hi @66304432

Does this issue persist all the time?

Are there any error messages when you load the calendar in your device?

According to your description above, it is difficult to know why is this issue happened. Could you try to restart your device to see if it works.

0 Votes 0 ·

Hello JimmyYang,



The devices are already enrolled to Microsoft Intune and have Teams Room License. We did clean up some compliancy policy for the devices and added the network they connect from to Trusted location .. We are however not able to replicate the problem at this moment. It just seems to come up at random.



When trying to join teams rooms meeting we keep getting that error.



I have attached a picture to this message 



I have attached a picture of the error message to this message. 

0 Votes 0 ·
error-message.jpg (40.1 KiB)

Hi @66304432

According to your description, it look this problem is not persist. Have you tried to restart the device to see if it works?

Meanwhile, coud you find any error messages in your device logs? If you find some related error messages, please provide to us. It will help us to troubleshooting this issue more easily.

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