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DiYing-0833 avatar image
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DiYing-0833 asked DiYing-0833 answered

BSOD every 40 minutes Reference by Pointer

I am having the Reference by Pointer issue every 40 minutes and my machine reboots. Below is the log I have.

https://www.dropbox.com/s/19ulj8yopceeumi/DESKTOP-8TR0VP1-%282021-12-18_10-13-14%29.zip?dl=0

Let me know if it helps.

Reboot every 40 minutes is a pain.

Thanks,
Di

windows-10-hardware-performance
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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hello @DiYing-0833

I am not able to open your file without logon, but usually this is caused by a buggy software. Hardware drivers are the most common cause, with graphics cards and other components like network devices often causing the message. However, it can also be caused by other issues, such as corrupt system files or even failing hardware. If you located a driver file (with a .sys file extension) or a system process (such as ntosknrl.exe) you will need to boot into Safe Mode to begin the troubleshooting process.

Start updating the Old or Corrupted Graphics Drivers, System files etc. Runthe System File Checker Utility, remove problematic software. Stop code reference by a pointer can also occur when your antivirus interferes with your computer. To check that, disable your antivirus first. Check If Your PC Is overheating, this is another reason for reference by pointer stop code error. If your CPU temperature goes higher, it may crash the computer. Check the temperature every time your computer faces a problem.
Roll Back a Recently Installed Driver or System Update

Hope this helps with your query!


--If the reply is helpful, please Upvote and Accept as answer--

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DiYing-0833 avatar image
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DiYing-0833 answered

I am able to open it in Incognito mode. it has a popup but you can just close it. It is dropbox not a malware.

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DiYing-0833 avatar image
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DiYing-0833 answered

I believe it is related to drivers. I have run verifier normal -all or something like that. And I got another blue screen and it reboots again and again until I delete the config file for it.

But I am not sure which driver. I have upgrade from window 10 to 11 and applied all the patch and upgrade all the driver from windows' own functionality. But the issue remains.

Could you check the file let me know the actual issue pinpointing to which driver? Or any actual issue it is and then how to fix it? and any alternative solutions.

Thanks,
Di

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Docs-4663 avatar image
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Docs-4663 answered

The logs are approximately one week old.

Please run V2 and post a new share link into this thread.

The computer has Windows 11.

How com the Windows-11-general tag was not used?


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DiYing-0833 avatar image
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DiYing-0833 answered

Actually, I got my issue resolved by removing some recently installed software. I guess it is a malware.

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