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ElMehdiAjraou-3384 avatar image
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ElMehdiAjraou-3384 asked ElMehdiAjraou-3384 answered

SharePoint 2019 Empty Usage and Health Data Report

Hello everyone,

please I need your help on this issue the site usage report shows zero visits to get analytics site in sharepoint 2019 I checked all configuration about enable health and usage also timer job are running succsefuly but without result the excel file are empty just zeros and I'm blocked thanks for your collaboration

Thanks a lot

@trevorseward
@EchoDu-MSFT

sharepoint-devoffice-sharepoint-server-developmentsharepoint-workflow
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ElsieLu-MSFT avatar image
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ElsieLu-MSFT answered ElsieLu-MSFT commented

Hi @EIMehdiAjraou-3384 ,

Per my understanding, to narrow down the issue you could:

1.Check if the search service application is in good status. Make sure you have all the default timer jobs referring to this post: Missing default timer jobs - Can we get them back?

2.Navigate to Central Administration > Manage service applications > Usage and Health Data Collection Service Application and check if the service application is up and running. Make sure you have the events checked under Event Selection.

3.Run this commands below:

 $instance = Get-SPUsageService
 $instance.Provision()
 $instance.Update()

4.Delete and then rebuild the mentioned service applications if necessary. Usage and Health Data Collection Service Application is enabled via Monitoring > Configure usage and health data collection > check “Enable usage data collection”.

5.Execute the following commands on SharePoint Server as Administrator:

 $aud = Get-SPUsageDefinition | where {$_.Name -like "Analytics*"}
 $aud | fl

To check if the service is online and if other components are configured properly.

6.Check ULS logs to see if there are any error maeeages.

Reference:
Sharepoint 2013 Usage reports empty


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Hi @ElsieLu-MSFT ,

firstful thanks for your reply but i follow all this steps but without results always an empty excel file without data

the trend worked well but the report of popularity no, if there is another solution I'm grateful

160192-check.png


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check.png (73.7 KiB)

Hi @EIMehdiAjraou-3384,

Thanks Reply. After the site has been used by users over the past few days, does the issue still exist?

1 Vote 1 ·

Hi @ElsieLu-MSFT ,

the issue still exist without result

0 Votes 0 ·

Hi @ElMehdiAjraou-3384 , sorry for the late response. Please check the ULS logs to see if there are more error messages.

And here I found a similar thread you could have a look:
SharePoint 2016 Analytics - Usage reports not showing data

1 Vote 1 ·

Hi @ElsieLu-MSFT ,thanks for your reply i checked it's working now
thanks for your help

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ElMehdiAjraou-3384 avatar image
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ElMehdiAjraou-3384 answered

Hi @ElsieLu-MSFT ,

Yes of course Done !!!

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