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EE-9037 avatar image
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EE-9037 asked LuDaiMSFT-0289 commented

We have App Protection Policies enabled in Endpoint Manager. Why did I get notification when I opened my app for the first time after the policy was applied that it is protecting my data even if I am logged in using personal O365 account?

We have App Protection Policies enabled in Endpoint Manager. Why did I get a notification when I opened Excel for the first time on my IOS phone after the policy was applied to protect my data even if I am logged in using a personal O365 account? I thought the App Protection Policies would only protect "org data," which is my work or anything associated with my work email?

Could this be because my Outlook has my work account signed in, thus it affects all my Office apps regardless of whether I am logged in using my personal account in Excel and OneDrive? Could someone please explain if this is the expected behavior?

This is the notification I got on my phone, "Your organization is now protecting its data in this app. You need to restart the app to continue."

Thank you.

mem-intune-application-management
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LuDaiMSFT-0289 avatar image LuDaiMSFT-0289 ·

@EE-9037 Thanks for posting in our Q&A.

For this issue, I have done the test in my iOS device. Outlook, Excel and OneDrive are managed apps in the app protection policy and this policy is deployed to my work account. I use the work account logining in Outlook and OneDrive. When I login in Excel with the personal account, the notification doesn't occur.

Because I couldn't repeat your phenomenon, it is needed to check some information in your specific environment. With Q&A limitation, it is suggested to create an online support ticket to find the root cause. It is free. Here is the support link:
https://docs.microsoft.com/en-us/mem/get-support

Thanks for understanding and hope everything goes well with you.

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EE-9037 avatar image EE-9037 LuDaiMSFT-0289 ·

@LuDaiMSFT-0289 - Thank you for taking the time to test. I appreciate it. I will test some more and update this post if it was an isolated case. Thank you again.

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LuDaiMSFT-0289 avatar image LuDaiMSFT-0289 EE-9037 ·

@EE-9037 You're welcome. Please update this post with any new discoveries. Q&A is an open platform. The reasons for this situation may be found in discussions with others.

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