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NORAZACKMAHAJAR-1448 asked XuDongPeng-MSFT commented

MICROSOFT EDGE

Happens many times. While browsing web pages suddenly all stops and a note comes up " microsoft not responding" How to rectify this. Very frustrating. Please explain in easy point form as I am 85 yers old and not computer savvy. Thank you very much for your help.

ms-edge
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Hi @NORAZACKMAHAJAR-1448,

If possible, please provide more relevant details, which will help solve the problem.

  1. What version of Edge are you using? (Navigate to: edge://version, you will see it on the first line)

  2. Will the same problem appear in other browsers (such as Chrome)?

  3. When you browse the website, do you open many other applications at the same time? (Press Ctrl+Alt+Delete and select Task Manager to view the CPU status. What is its usage status?)

Something like this:
160610-image.png


Or you could simply refer to this article to check these methods, which may work for you.

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