Hello.
Two of our domain clients keep having random Word crashes. It just closes without warning. This is on Windows 10 1809 Enterprise LTSC.
When they try to open that document again, it says it's already opened, and on reboot, there's also a message that there is still an open word document. However, no Word processes are running after the crash, I checked.
EDIT: I just got the info that not all word windows will crash if they have multiple open. Often it's just one of them.
The eventlog just has a regular Application Hang event with a "top level windows is idle" message. Apart from that, nothing meaningful. I apologize, this is in German, but I'll post it anyway:
Das Programm WINWORD.EXE Version 16.0.5227.1000 hat die Interaktion mit Windows beendet und wurde geschlossen. Überprüfen Sie den Problemverlauf in der Systemsteuerung "Sicherheit und Wartung", um nach weiteren Informationen zum Problem zu suchen.
Prozess-ID: 225c
Startzeit: 01d7f7cd1bd14d36
Beendigungszeit: 4294967295
Anwendungspfad: C:\Program Files (x86)\Microsoft Office\Office16\WINWORD.EXE
Bericht-ID: 9aa03300-c0e4-4ee7-84e1-d541b97a5587
Vollständiger Name des fehlerhaften Pakets:
Relative Anwendungs-ID des fehlerhaften Pakets:
Absturztyp: Top level window is idle
We have already tried completely reformatting the PC and doing a fresh install, this didn't work though. The only thing I can think of is to try and recreate their roaming profiles. I will try this, but I have to wait for the users to have time, so I thought in the meantime, I'll ask here.
I hope someone here can point me to a solution to this problem.