question

AlexandraVreeswijk-3483 avatar image
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AlexandraVreeswijk-3483 asked JamesHamil-MSFT answered

Authentication Issue - Student Account

I am running into an authentication error when trying to access my student account for Azure. I have attempted several different problem solving methods.



Additional information from the call to get a token:
Extension: fx
Resource: jarvis
Details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Trace ID: db1d49d4-1460-4edd-ae44-6ce07860e402
Correlation ID: 7506a6b8-9d6e-4ff5-975d-95575823cf88
Timestamp: 2022-01-06 12:55:58Z

azure-ad-tenant
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Hi @AlexandraVreeswijk-3483 , is this the first time using the account or has this recently started happening? If so, did you add or change anything?

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1 Answer

JamesHamil-MSFT avatar image
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JamesHamil-MSFT answered

Hi @AlexandraVreeswijk-3483 , If you are still having this problem please make sure to add your account as an external user: https://docs.microsoft.com/en-us/azure/active-directory/external-identities/b2b-quickstart-add-guest-users-portal

Please let me know if this works.

Best,
James

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