question

yannara avatar image
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yannara asked maikeltimmermans-7885 commented

Compliance failing because Firewall not detected

Win10 cloud-only Intune managed, 1909 and 2004 devices. I get:

"Firewall Error -2016345612"
ERROR CODE
0x87d101f4
ERROR DETAILS
Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the request

I noticed that first when I create the compliance policy, it is green but after some usage, it turns to error. Seems like a bug. I use only Win10 protection, no 3rd party and Firewall is own and Security Center is green in Win10.

mem-intune-generalmem-intune-device-configurationsmem-intune-conditional-access
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Hi, I had the same issue with device compliance and the same error code. The way i fixed this was by pushing all updates and re-syncing from the user side. Settings > Accounts > access work or school > info button on your tenant > sync.

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Facing the same issue with our tenant too. Has anyone able to find the reason and fix for this please?

Regards
Aravinth M

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yannara avatar image
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yannara answered

One of my specialist - collegue is complainging about the same issue.

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EdZ-1786 answered sanchezk-7495 commented

Since a few days, we have a few devices too, which are not compliant because of AV and firewall. The devices "say" all is ok.

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Hi,

Is there a way to identify this that the device is not getting compliant because of Antivirus and Firewall.

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Yes, under Enpoint Manager (endpoint.microsoft.com), under devices, Windows, select your non-compliant device, then under device compliance, it will display which rule trigger the non-compliant state, and when you click on it, it will display which component of the rule is non-compliant. Example here:

179228-image.png


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ashisharya65 avatar image
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ashisharya65 answered

In our tenant, the device shows compliant however the built-in compliance policy is still failing.
Due to this the Corporate VPN is not visible on the device.

I have tried syncing the device via the Company portal but still the same.

Any help would be appreciated.

Regards,
Ashish Arya

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maikeltimmermans-7885 avatar image
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maikeltimmermans-7885 answered

The following has solved the issue for us, on the devices where to problem occured.

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MikkelKnudsen-3362 avatar image
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MikkelKnudsen-3362 answered maikeltimmermans-7885 commented

But?

disable the Firewall from the device.

That doesn't sound like an option for me - tbh. :(

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it's only for a few seconds.

When disabled, directly do the manual sync.
The sync forces the firewall to go on directly and within 5 minutes the device is compliance aigan.

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