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TrucNguyen-8397 asked AndreasBaumgarten answered

Facebook login issue: no code generator to login mobile phone and laptop

I deactivated my facebook account for a while. And then when I reactivated, it required the code generator. Unfortunately, I changed to a new mobile phone device and sold the old one.
When I need to log into my Facebook account on laptop and mobile, it requests the code generator from Authenticator app.
I access the Authenticator app, but there is no code to login facebook because this mobile is the new device.
I also click the Resend code to SMS, it appears saying that code has been sent but I can’t receive any code via SMS.
I really don’t know how to login my facebook, the account is still there, but don’t have the code to log in.
Any instructions for this issue? because i am the admin of some pages for clients/brands

microsoft-authenticator
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AndreasBaumgarten avatar image
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AndreasBaumgarten answered TrucNguyen-8397 commented

Hi TrucNguyen-8397 ,

maybe you can restore the Authenticator account credentials: https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

If not you should get in contact with Facebook to get support for login to your Facebook account.


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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Thanks, but I can’t find the Recovery function as you mentioned.
Which email I can contact Facebook? or I need to create new account to contact them via Facebook support?

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AndreasBaumgarten avatar image
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AndreasBaumgarten answered

Hi TrucNguyen-8397 ,

please take a look on this website: https://www.facebook.com/help/105487009541643

Here are some more options: https://www.kontentino.com/blog/how-to-contact-facebook-support/


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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