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Marioux-0256 avatar image
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Marioux-0256 asked Marioux-0256 commented

Re-activate Office Home and Business 2019

Hi,

I want to be able to re-activate an Office Home and Business 2019 licence. It was previously installed on a Windows Laptop but it had the Hard Drive replaced cause it went bad.Now, upon activation it says I cannot activate because it was already been activated once on another device.Which it was.On va old drive.Which is now dead. How can I unbound the old activation to be able to re-activate on same laptop but with the changed drive ?!

office-itpro
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emizhang-msft avatar image
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emizhang-msft answered emizhang-msft edited

Hi @Marioux-0256,
Please follow these steps to uninstall product license in PC:
Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last:
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
If you are running 32-bit Office on a 64-bit operating system:
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus
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If you can find the Office 365 product key in list, try to remove it by typing the following command with the Last 5 characters of installed product key (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface:
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX
If the 32bit version of Office installed on a 64bit operation, run the following command:
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX
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After uninstalling the license, you can re-install it in PC, try this method and let me know if you would like further assistance. I'm glad to help you.


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Marioux-0256 avatar image
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Marioux-0256 answered

Hello,

The hard drive on which the licence was installed is DEAD.I cannot access it. Thus I cannot uninstall Office from it.
So I have installed a new SSD into the same device, installed Widows, Office Home and Business, signed in with the Micrsoft Account for activation.Gaved me the error I wrote in my first post.
Now, I have uninstalled the product key successfully , rebooted the PC, started Excel and I get the same error. I really need to be able to activate office again. Please help.

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Marioux-0256 answered Marioux-0256 commented

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Hi,
Based on the second picture, the product key is already used in other device. Please go to your Microsoft account, Services & subscriptions page to manage your subscription benefits. You can go to check the device you haved used and diactivate it from Services & subscriptions.



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I don't have such an option in my account !

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0 Votes 0 ·

Hi,
I missed the infom you provied “The hard drive on which the licence was installed is DEAD.I cannot access it. Thus I cannot uninstall Office from it.“ If the Office 2019 was been activated in the older hard drive, you should contact Microsoft service to help you. And you need to prepare some computer and Office product proof of purchase, you can get the detail information from the phone service:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2


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I managed to get the product reactivated only by support by phone. It was incredibly complicated .I literally had to remember the name of old PC plus the day the previous installation was done from a number of 25 licenses installed over a period of 5 days. The experience was insane.

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Marioux-0256 avatar image
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Marioux-0256 answered

Doesn't work either when trying to put the product key in

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