After deleting the Office (365) version, (pre-installed on a new laptop), I had great difficulty downloading the new 2021 Office Professional. As things stand, it would appear that Excel, PowerPoint and Word have been downloaded as Home and Student 2019 versions (as stated using the Account function within these opened Applications) and the Outlook 2021, Access 2021 and Publisher 2021 appear to be the correct Professional applications (as stated using the Account function within these opened Applications)
This is the information that Is displayed via the new laptop's account profile:
DESKTOP-OU2BB06
Name DESKTOP-OU2BB06
OS Edition Windows 11 Home
OS Build 10.0.22000.318
System type: Dell Inspiron 15 5518
RAM 16 GB
Serial number 93M0LG3
Products you've purchased:- Office Home & Student 2019 Added to your account on 1 August 2020
However, the Office Home & Student 2019 mentioned has never been installed on the new device and presumably refers to my old laptop details:
Don-VAIO VPCEH2N1E
Name Don-VAIO
OS Edition Windows 10 Home
Version 2009
OS Build 10.0.19044.1466
System type: Sony Vaio VPCEH2N1E
RAM 4 GB
Serial number 27549827-5006126
Products you've purchased:- Office Home & Student 2019 Added to your account on 1 August 2020
Office Home & Student 2019 has never been, or has never tried to be installed on this new laptop.
Please can you help solve the problem and thank you in advance.
Don






