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JasonGodfrey-5248 avatar image
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JasonGodfrey-5248 asked CeasarChenMSFT-3458 commented

O365 apps keeps asking to sign in every day in RDS


We have an RDS 2019 system
the users all have correct licenses, (O365 business premium) when they log in and run any office 365 app , they get asked to log in, which is fair enough. Once they log in they can use the app.
If they quit word and use other apps then go back to word later, they are asked to log in again. Also they are asked to log in every day.
How can I get our system to remember their login? Or is this something that the O365 admin has to do?

The user are getting very frustrated!!

remote-desktop-servicesoffice-itprooffice-deployment
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CeasarChenMSFT-3458 avatar image
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CeasarChenMSFT-3458 answered emizhang-msft commented

Hi,@JasonGodfrey-5248
Based on the description of your problem, did you use shared computer activation for Microsoft 365 Apps?
You can try to delete the Office credentials and the Identity folder in Office in the registry. The steps are as follows:
1.go to Credential Manager
2.Delete the Identity folder in Office in the registry
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Note: Modifying the registry incorrectly may lead to adverse consequences, please be sure to back up the registry first.

If you have any questions during the try, you can reply me here.


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@CeasarChenMSFT-3458

Yes i did use shared activation mode for 365 apps.

Where is identity folder located? You did not provide the the full path..

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emizhang-msft avatar image emizhang-msft JasonGodfrey-5248 ·

Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities

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JasonGodfrey-5248 avatar image
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JasonGodfrey-5248 answered emilyhua-msft commented

@emizhang-msft
no this did not work .

still getting this error

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Hi @JasonGodfrey-5248,
Please temporarily disable ADAL via adding following registry to have a check.

[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity]
"DisableADALatopWAMOverride"=dword:00000001

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JasonGodfrey-5248 avatar image
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JasonGodfrey-5248 answered CeasarChenMSFT-3458 commented

@emilyhua-msft

Hi can you provide more detail about this registry key ? What is it ? what does it do ?

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Hi,@JasonGodfrey-5248
"DisableADALatopWAMOverride"=dword:00000001 means to disable ADAL and WAM, these two functions may affect your login, you can try to disable them.

Microsoft Azure Active Directory Authentication Library (ADAL) is a tool in the .NET framework that lets client applications developers authenticate users to an on-premises Active Directory deployment or to the cloud.

WAM is an API for Windows 10 Web Account Manager that uses the AccountsSettingsPane to connect Universal Windows Platform (UWP) apps to external identity providers such as Microsoft or Facebook.Through this API, users can request permission to use their Microsoft account, obtain an access token, and use it to perform basic operations (such as getting profile data or uploading files to their OneDrive account). The steps are similar to obtaining user rights and access through any identity provider that supports Web Account Manager.

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Hi, @JasonGodfrey-5248
Has your problem been resolved? Any questions can be answered here.

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