Linux Mint - Desktop App won't let me log back in

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MicheleAncis-7585 asked Jan 31, '22 JimmyYang-MSFT commented Feb 10, '22

Linux Mint - Desktop App won't let me log back in

Hi,

I had a meeting set up in Teams which I did not want to participate in with this account.
After the meeting, when I wanted to log back in to my account, I found this is impossible somehow.
I have rebooted the machine in the hope that this - although not very elegant - would fix my issue.
Not the case.
I did not take a snapshot but I had the "sign in" button in the window, only it did not perform any action when clicked.
I saw the Teams icon on the tray, right-mouse-button clicked on "sign out" and since then (a couple of minutes already)
the window appearance changed to this:

![169769-image.png ][1]

What is going on?

Thanks for your help,

Michele

office-teams-linux-itpro

image.png (15.7 KiB)

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Answer 1 · 2022-01-31T11:25:49.157Z

MicheleAncis-7585 answered Jan 31, '22 JimmyYang-MSFT commented Feb 10, '22

UPDATE
I had to - again - right-mouse-button click on the tray icon and choose "quit".
Then on re-opening, the app was unstuck and I could log back in again.

Painful.

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JimmyYang-MSFT · Feb 01 at 02:06 AM

Hi @MicheleAncis-7585

Thanks for sharing your test result to us!

Does anyone else meet the same problem in your organization?

Does this issue persist all the time after Teams meeting?

If this issue reproduced, you could also try to clear Teams client by running the following command to see if it can be fixed:

rm -r ~/.config/Microsoft/Microsoft\Teams

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JimmyYang-MSFT JimmyYang-MSFT · Feb 07 at 08:07 AM

@MicheleAncis-7585

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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MicheleAncis-7585 · Feb 07 at 09:13 AM

Hi,

sorry for the late reply and thanks for your suggestions.
I can't say whether other people in my organization are suffering the same issue. I just needed to log out to take a personal meeting.
The issue is reproducible: as I showed in my first post, once you get out of your personal meeting, you are prompted with a sign-in button which is just inactive.
I found a workaround which is to quit the app from the tray - if you just click the "X" button on the top-right corner of the window, it doesn't really quit the application.
So, although I think behaviour is a bit quirky, it does not bother me too much to just add a few clicks. It is not that usual for me to use Teams for personal meetings outside my Company.

Regards,
Michele

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JimmyYang-MSFT MicheleAncis-7585 · Feb 10 at 09:00 AM

Hi @MicheleAncis-7585

Thanks for sharing your workarounds on this problem.

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