SxSStackListenerCheck - Failed

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question

SupportMeer-4113 asked Feb 4, '22 SupportMeer-4113 commented Mar 15, '22

SxSStackListenerCheck - Failed

My Azure Virtual Desktops suddenly stopped all remote connections.

I have the latest RDAgent 1.0.4009.1500 installed.

After a lot of digging around, I uninstalled all SxSStack components and re-installed them. I notice that if I installed the latest SxSStack version SxSStack-1.0.2201.04110, the remote conections fail and I get an error on the Azure portal SxSStackListenerCheck - Failed.

Installing SxSStack-1.0.2111.15400 resolves the issue temporarily until, host automatically upgrades to the latest version of SxSStack.

Can I disable automatic upgrade of SxSStack? and why is this happening?

Thanks

azure-virtual-desktop

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SupportMeer-4113 · Feb 04 at 10:27 AM

Is there any way to disable auto updating of SxSStack?

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vipullag-MSFT SupportMeer-4113 · Feb 17 at 04:57 AM

@SupportMeer-4113

It isn't support to disable the auto-update of SxS stack.

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Bdeasy · Feb 22 at 09:05 PM

We seemed to have stumped the experts.

We opened a ticket with Microsoft back on February 1st because we and our customers are not able to to utilize AVD.

We have a ticket SxSStackListenerCheck failed - TrackingID#2201250040009656

That's all we have - a ticket number!!

No solution, recommendations, suggestions or even guesses?

We tried changing regions, subscriptions and many other options to no avail. Same error.

Is anyone else experiencing this issue?

Any insight on how to solve?

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SupportMeer-4113 Bdeasy · Feb 23 at 11:08 AM

Hello,

Sorry I was away following a breavement in the family.

I have done the following at it is kind of working but obviously not ideal.

I completely removed AVD Agent and SXS Stack (all versions), reboot.

Installed the agent following MS instructions and everything worked after reboot.

At somepoint server updated the SXS Stack to version 1.0.2201.04110 and remote connections stopped working.

I noticed in AddRemove Programs that both versions 1.0.2201.04110 and rdp-sxs211115500 of SXS Stack were installed.

I changed a registry entry "\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations" ReverseConnectionListener to rdp-sxs211115500 (older version)

And remote connections started working following a reboot.

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SupportMeer-4113 SupportMeer-4113 · Feb 23 at 11:11 AM

Please note however:

Now an error in events event ID: 3277

UpdateAgentSxSStackAsync - InstallMSIException Microsoft.RDInfra.RDAgent.Service.InstallMSIException: Fatal error during installation.
at Microsoft.RDInfra.RDAgent.Service.MsiInstallerHelper.<LaunchMSIExecAsync>d_0.MoveNext() in S:\src\RDAgent\src\Service\AgentUpdateClasses\AgentUpdateCommon.cs:line 100
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.RDInfra.RDAgent.Service.SxSStackInstaller.<InstallMSIAsync>d8.MoveNext() in S:\src\RDAgent\src\Service\AgentUpdateClasses\SxSStackInstaller.cs:line 74
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.RDInfra.RDAgent.Service.RDAgentUpdateHandler.<UpdateAgentSxSStackAsync>d_56.MoveNext() in S:\src\RDAgent\src\Service\AgentUpdateClasses\RDAgentUpdateHandler.cs:line 513 To resolve this error, see the troubleshooting guide http://aka.ms/install-msi-exception

And in the pool, host status says “upgrading”

But the remote connections are working.

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vipullag-MSFT Bdeasy · Mar 10 at 06:45 AM

@Bdeasy

I checked the status of the ticket (#2201250040009656) it is showing as resolved.
Reason: This seems to be resolved now you can close the ticket.
This was the response received to the support team over email from the person who opened the case.

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Answer 1 · 2022-02-08T10:39:53.193Z

vipullag-MSFT answered Feb 8, '22 SupportMeer-4113 commented Mar 15, '22

@SupportMeer-4113

Thanks for reaching out on Microsoft Q&A Platform.

Firstly, apologies for the delay in responding here and any inconvenience this issue may have caused.
It isn't support to disable the auto-update of SxS stack.

Based on your issue description, this is not an expected behavior. This issue needs deeper investigation. Support team will be able to check and help on this. I would recommend you to open a azure support case.

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SupportMeer-4113 · Mar 03 at 11:46 AM

Hi vipullag,

Did you see my comments?

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vipullag-MSFT SupportMeer-4113 · Mar 10 at 06:48 AM

@SupportMeer-4113

Apologies in delayed response, I see you have added below comments, can you please confirm if the issue is resolved now?

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image.png (23.0 KiB)

image.png (3.6 KiB)

SupportMeer-4113 vipullag-MSFT · Mar 15 at 10:34 PM

Remote connections are working but VM status in Azure portal always says "Upgrading..."

Following is logged in VM events.

So the issue is not resolved even though remote connections are working.

error in events event ID: 3277

UpdateAgentSxSStackAsync - InstallMSIException Microsoft.RDInfra.RDAgent.Service.InstallMSIException: Fatal error during installation.
at Microsoft.RDInfra.RDAgent.Service.MsiInstallerHelper.<LaunchMSIExecAsync>d_0.MoveNext() in S:\src\RDAgent\src\Service\AgentUpdateClasses\AgentUpdateCommon.cs:line 100
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.RDInfra.RDAgent.Service.SxSStackInstaller.<InstallMSIAsync>d8.MoveNext() in S:\src\RDAgent\src\Service\AgentUpdateClasses\SxSStackInstaller.cs:line 74
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.RDInfra.RDAgent.Service.RDAgentUpdateHandler.<UpdateAgentSxSStackAsync>d_56.MoveNext() in S:\src\RDAgent\src\Service\AgentUpdateClasses\RDAgentUpdateHandler.cs:line 513 To resolve this error, see the troubleshooting guide http://aka.ms/install-msi-exception

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Answer 2 · 2022-03-10T17:13:37.447Z

Bdeasy answered Mar 10, '22

Sorry for the delay. Our issue was resolved in the same manner and all is good now.

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Answer 3 · 2022-03-10T17:18:40.317Z

PanagiotisGeorgakopoulos-8310 answered Mar 10, '22 PanagiotisGeorgakopoulos-8310 commented Mar 10, '22

Did you find a proper solutions for this? I am setting up AVD for a customer of ours and i am having extreme issue with the same problem.

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Bdeasy · Mar 10 at 05:20 PM

Check the post by vipullag-MSFT as it worked for us

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PanagiotisGeorgakopoulos-8310 Bdeasy · Mar 10 at 05:25 PM

You mean about the Registry change? I am afraid that this is just a workaround. We will have a Scaling Plan that will increase the number of the VMs. How will we be able to make everyother VM work with this bug?

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