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RodAtWork avatar image
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RodAtWork asked XuDongPeng-MSFT commented

I cannot open GitHub in MS Edge, but I can in Chrome

Yesterday one of the networking personnel helped me get something called GlobalProtect installed. It's what the agency I work for, is migrating to using for people working remotely.

However, after having done that, I'm having a lot of problems navigating to websites I've never had problems with before. For example, I cannot go to GitHub at all. I get errors such as ERR_CONNECTION_RESET. But I can go to GitHub if I use Chrome. I tend to use MS Edge instead of Chrome. Also, the agency where I work MS Edge is the browser we're instructed to use, so I've got to get this working again.

I'd like to know if there's any setting within MS Edge I can configure, to allow me access to GitHub?

ms-edge
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XuDongPeng-MSFT avatar image
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XuDongPeng-MSFT answered XuDongPeng-MSFT commented

Hi @RodAtWork ,

It looks like the issue is caused by the VPN, does the same issue occur when the VPN is not connected? And do other sites have the same problem?

You can try two solutions and check if they work:

  • Clear browser data in Edge

    1. Navigate to edge://settings/clearBrowserData.

    2. Select the appropriate time period and confirm clear.

  • Change the DNS settings.

    1. In the search box on the taskbar, type control panel and then select Control Panel.

    2. Control Panel > Network and Internet > Network and Sharing Center: Click on Change adapter settings.

    3. Right-Click then connect and select properties.

    4. Change the TCP/IPv4 settings.

    5. For primary DNS Use 8.8.8.8.

    6. Open search box and type cmd, it will open command prompt.

    7. Then Right click on command prompt and Run as Administrator.

    8. Copy and paste ipconfig /flushdns on the command prompt.

Best regards,
Xudong Peng

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RodAtWork avatar image RodAtWork ·

Hi @XuDongPeng-MSFT ,

I cleared MS Edge's browser data going back a week. Unfortunately, that didn't help.

Concerning my DNS settings, I've got some questions for you. When I get into the Network and Sharing Center I see two networks. My home network and my work network. I'm assuming that changing a DNS on my work laptop will only affect the laptop's settings, not my network. Is that correct?

Assuming the answer to that question is yes, then should I change the DNS settings on my laptop to my home network or the work network? And I suspect that if it is the work network, then my employer probably has a GPO in place which will reset the DNS settings for my work network back to what they want it to be.

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XuDongPeng-MSFT avatar image XuDongPeng-MSFT RodAtWork ·

Hi @RodAtWork ,

Unfortunately, I don't know much about network. So I'm afraid no clear explanation can be given. In addition to the methods I mentioned above, you can also try to repair or reinstall Edge. And there may be many other reasons for this problem, simply refer to this article: https://windowsreport.com/err-connection-reset-windows-10/

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