.ms-ad Folder (PDF)

Daniel Gonçalves 11 Reputation points
2022-02-15T09:42:37.433+00:00

Hi,

Everytime when a PDF is open, is created a folder with name .ms-ad under profile. This folder dont have any files inside.

If this folder is deleted, is created again when the new PDF file is open.

Anyone knows what this folder is or why this folder is always created?

174899-image.png

Thank You

DG

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4 answers

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  1. EckiS 821 Reputation points
    2022-02-16T11:30:03.197+00:00

    I can not reproduce when opening a local pdf file in chrome: no ".ms-ad" folder is created in %USERPROFILE%
    what program do you use to open pdf files?
    is this only when opening pdf files from a local directory?
    are you using 3rd party antivirus software?

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  2. Limitless Technology 39,386 Reputation points
    2022-02-22T03:27:47.603+00:00

    Hello @Daniel Gonçalves

    1. I will suggest you to Uninstall PDF software then Install Latest version of PDF software.
    2. Cleanup below Temp folders
      C:\Windows\Temp
      %USERPROFILE%\AppData\Local\Temp Reboot your computer and open new PDF file.

    ------------

    --If the reply is helpful, please Upvote and Accept as answer--

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  3. Daniel Gonçalves 11 Reputation points
    2022-03-15T11:13:29.517+00:00

    Hi LimitlessTechnology-2700,

    I did the steps but not solve, the folder is always created when i open PDF file.
    I didn't get yet if is this a behaviour from Adobe Product or something with OS, and why happens...

    Thank You
    DG

  4. 宣宏 林 1 Reputation point
    2022-06-16T14:19:35.113+00:00

    Hi, DanielGonalves-9575,

    I had the same empty folder named as .ms-ad.

    Therefore, I had tested and confirmed which software produced this empty folder,

    the answer was Adobe Acrobat Reader DC 2022.001.20142.

    After installing the version of 2022.001.20142, I got the empty folder named as .ms-ad.

    Hope this answer was helpful for you.

    Best regards,
    Steven