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TanisornSowudomsilp-1953 avatar image
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TanisornSowudomsilp-1953 asked TanisornSowudomsilp-1953 commented

Windows 2019 Windows Defender update stuck on "0% Downloading"

Dear All,

I cannot update windows Defender. It's stuck on downloading.

Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.359.377.0)
Status Downloading - 0%

I have already run this steps below but it does not work for me.

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver


175504-12.jpg

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Could you do me a favor? How to resolve this problem?



Thank you in advance,
Tanisorn Sowudomsilp

windows-serverwindows-server-2019windows-server-update-services
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11.jpg (44.2 KiB)
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1 Answer

RitaHu-MSFT avatar image
1 Vote"
RitaHu-MSFT answered TanisornSowudomsilp-1953 commented

Hello Tanisorn Sowudomsilp,

Thanks for your time to get support on Q&A.

There are several questions I want to sync with you before moving on:
Is there only one Windows Server encounter this issue? Where the Windows Defender update from? WSUS server or Windows Update & Microsoft Update from the Internet. Have you applied the other group policies to prevent the Windows Server from getting updates from the Internet?


Please follow this link to reset Windows Update components first. There are several steps you may tried before. But it is recommended to follow the link and run the command one by one to reset Windows Update components. This works for most cases.

Please keep us in touch if there are any questions or updates of the case. Looking forward for your feedback.

Regards,
Rita


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@TanisornSowudomsilp-1953
There are no updates for three days. May I know the status of the case? May I ask whether the solution I provided above is helpful or not?

Please don't hesitate to inform me if there are any questions or updates. Looking forward to your updates.

Have a great day.

Rita

1 Vote 1 ·

Hi RitaHu-MSFT,

Thank you for your answer.

I think your answer can resolve my problem but I resolve the problem by uninstall Windows Defender and Install it back again and then check the Windows update that can normally download.

I use this command:
Uninstall-WindowsFeature Windows-Defender
Install-WindowsFeature Windows-Defender

Thank you very much.
Tanisorn Sowudomsilp

1 Vote 1 ·