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66304432 avatar image
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66304432 asked YukiSun-MSFT commented

some users can't load their calendar on teams.

Hello Teams Community,


Please I need your help to resolve this issue.


We are on exchange 2016 hybrid configuration some users can't load their calendar on teams.

office-teams-windows-itprooffice-exchange-online-itprooffice-exchange-hybrid-itpro
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Hi @66304432

How are you doing with this issue? Is there anything you would like to update? Thanks!

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TKujala avatar image
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TKujala answered 66304432 commented

Hi @66304432,

You can perform the following process to the users that have problems.

  1. Quit Microsoft Teams.

  2. Cut and paste the following location into File Explorer: %appdata%\Microsoft\Teams

  3. Delete contents of the entire folder.

  4. Restart Microsoft Teams.

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Hello,

Thank you for your reply.

Yes cleared the teams cache but still the calendar is not showing.

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abdullateefabayomi-7079 avatar image
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abdullateefabayomi-7079 answered

is it affecting all user?
is it affecting users in the cloud?
is it affecting on-premise user?
check if users can see the calendar on their outlook??
check if user does not have 2 mailboxes?

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YukiSun-MSFT avatar image
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YukiSun-MSFT answered YukiSun-MSFT commented

Hi @66304432

We are on exchange 2016 hybrid configuration some users can't load their calendar on teams.

By "can't load their calendar", do you mean these users cannot see the Calendar button on the menu options in Teams?
Do the affected users have anything in common? For example, are they all hosted on Exchange on-prem?

Please have a check via the Teams web client and see if the issue persists there.

Furthermore, it's recommended to follow the troubleshooting steps listed in the document below:
Troubleshoot the Teams calendar App issue


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Hello,

Thank you for your reply.

We were able to run the Microsoft Connectivity Analyzer with the affected users and we got the below errors.

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Hi @66304432

From the output you shared above, the affected mailboxes are all hosted on Exchange 2016, right? If this is the case, please read through the document below and make sure all the requirements listed have been met:
Requirements to create and view meetings for mailboxes hosted on-premises


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