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yannara avatar image
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yannara asked saldana-msft edited

Company Portal Offline not available

MS Store for Business has already been applied before me, and Company Portal (Onlne) was aquired and synced to Intune already. We need the Offline version of Company Portal because we need it available ASP after Autopilot. The problem is, that since it already has been aquired, I don't see offline options anymore, only manage. So I can't get it. I also enabled the Offlne app availability in MSFB and did a full sync, but still I don´t have the offline version.

How to get it?

mem-intune-generalmem-intune-application-managementmem-intune-admin-center
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LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered

@yannara Thanks for posting in our Q&A.

For this issue, I have done the test in my lab. When I access MS Store for Business and search "Company Portal", I can choose oneline or offline app.
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It is needed to active "Microsoft Intune" if you want to sync the app from MS Store for Business to intune. Then I can see the offline app listed in intune portal.

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yannara avatar image
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yannara answered LuDaiMSFT-0289 commented

Solved. After I enabled offline use in MSFB, it took very long time until it got the setting. After that, another full sync was required to get the app into Intune. These things do not happen fast :D

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@yannara I'm glad to hear that this issue has been solved. : )

I usually try a few more times. When syncing Microsoft Store for Business and the last time is updated under Connectors and tokens > Microsoft Store for Business in intune portal, I will check if the app is listed in intune.

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