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MikhailFirsov-1277 avatar image
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MikhailFirsov-1277 asked JayceYang-MSFT edited

Outlook does not display HAB

Hello!

Tried to configure the hierarchical address book:
176803-q2.png

...but Otlook keeps displaying the following (even after ~15 hours + 1 resboot):
176812-q3.png

No errors were encountered during configuraton and Outlook has no issues in sending/receiving email so what am I missing here? Why does Outlook not display the HAB?

Thank you in advance,
Michael

office-exchange-server-administrationoffice-outlook-itprooffice-exchange-online-itprooffice-exchange-server-mailflowoffice-exchange-server-connectivity
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KaelYao-MSFT avatar image
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KaelYao-MSFT answered MikhailFirsov-1277 commented

Hi @MikhailFirsov-1277

I suppose the cause here is the HAB root group "contoso" missing the value "IsHierarchicalGroup", which means you missed this commend:

 Set-Group -Identity "Contoso" -IsHierarchicalGroup $true

The root group Contoso is also supposed to be in the result of the commend Get-Group -ResultSize unlimited | where {$_.IsHierarchicalGroup -match 'True'} | Format-Table SeniorityIndex,PhoneticDisplayName,DisplayName -Auto.


Below are some screenshots from my test.

1.Didn't run the commend Set-Group -Identity "Contoso" -IsHierarchicalGroup $true

Contoso is missing from the result
177067-65.png

Outlook shows the same error
177069-66.png


2.run the commend Set-Group -Identity "Contoso" -IsHierarchicalGroup $true afterwards

Contoso is listed in the result
177081-67.png

Outlook displays HAB correctly
177091-68.png


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Hi KaelYao-MSFT,

Thank you very much for your test! I've also noted that the root group Contoso hasn't been designated as the hierarchical group but my textbook is really missing this step!
177429-32.png

Now Contoso is hierarchical group but the error persists - I'll try to reconfigure the HAB from scratch and post back the results!



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After recreating HAB from scratch...:
177489-34.png


...and downloading the full vesrion of OAB:
177533-33.png

I've read that HAB's appearance may take some time - is the HAB in your lab showed up right after issuing the commands or there was a delay?


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KaelYao-MSFT avatar image KaelYao-MSFT MikhailFirsov-1277 ·

Hi,

It didn't take much time for HAB to appear in my lab.
I suppose you may need to update OAB on Exchange server and manually download in Outlook.
Switching Outlook to online mode should also work immediately.


Have you added the Accounting and Programmers groups as members of Contoso group?

 Update-DistributionGroupMember -Identity "Contoso" -Members "Accouting","Programmers"
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...it's hard to believe but this step is also missing in the MS's official Exchange 2016 Curriculum as seen above... no comments... :(((

Now it works:
177746-45.png

Thank you all so much for the help!

Regards,
Michael

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KaelYao-MSFT avatar image KaelYao-MSFT MikhailFirsov-1277 ·

Hi,

Glad to know it works!

I would recommend following the steps in this link: Enable or disable hierarchical address books in Exchange Server
It is for Exchange 2013 but works the same for Exchange 2016/2019/Online.

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Yes, it's much more detailed explanation - thank you!!!

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AndyDavid avatar image
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AndyDavid answered MikhailFirsov-1277 commented

Have you downloaded the latest Offline Address Book in Outlook?
I would download a full and then check again

In Outlook, click File > Account Settings > Download Address Book.

On the Offline address book dialog box that's displayed, make the following selections:

Download changes since last Send/Receive: By default, this check box is selected. Unchecking this box causes a full download of the OAB.

Choose address book: This drop-down list will display the offline address books that are available to you. Depending on what an admin has configured, you might see only one value here (for example, the global address list).

Click OK. The OAB is downloaded and saved on your computer.

https://docs.microsoft.com/en-us/exchange/address-books/offline-address-books/offline-address-books

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176853-30.png


... no luck - the same error :(





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