facing blue screen of death while running a game.

Manav Kohli 41 Reputation points
2022-02-24T15:56:58.13+00:00

hi..
recently I have started to face a blue screen error saying "unexpected kernel mode trap" when i try to run a game from steam known as "for honor"..... i have everything such as updating my drivers, updating and even reinstalling windows, running hard disks and ram diagnostic tools(they said both ram and hdd are ok) but nothing worked.... and the weird thing is that i am not facing any error while playing other games...
pls guys help me out... i really want to play that game

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,705 questions
{count} votes

Accepted answer
  1. Docs 15,146 Reputation points
    2022-02-25T04:05:17.46+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

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    1 person found this answer helpful.

5 additional answers

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  1. Docs 15,146 Reputation points
    2022-02-25T17:56:28.46+00:00

    When posting share links please make them available without logon.

    1 person found this answer helpful.

  2. bobby tito 11 Reputation points
    2022-02-25T19:41:20.027+00:00

    If you are a Windows user, will always run into Blue Screen of Death errors when playing games or handling large tasks.
    If you come across this issue just initiate a System Restore, and everything will be fixed.
    or better still you can read on more solutions here.

    1 person found this answer helpful.
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  3. Docs 15,146 Reputation points
    2022-02-26T07:05:53.477+00:00

    The logs displayed a brand new Windows installation with BSOD.

    The Windows 10.0.19044 appears inactivated.

    There was only 1 dump file collected.

    The BSOD bugcheck is commonly associated with malfunctioning hardware.

    There were two identified misbehaving drivers identified in the single mini dump file.

    1) Run:
    https://support.microsoft.com/en-us/windows/using-the-activation-troubleshooter-d717cdff-cf19-9770-7198-40119c2a696c#ID0EBD=Windows_10

    2) Open administrative command prompt and type or copy and paste any one or more of the troubleshooters in case the Windows activation troubleshooter does not correct the activation problem:

    msdt.exe -id NetworkDiagnosticsNetworkAdapter
    msdt.exe -id NetworkDiagnosticsInbound
    msdt.exe -id DeviceDiagnostic
    msdt.exe -id WindowsUpdateDiagnostic

    3) After Windows is activated please post a new V2.

    4) Please make sure that there is no file cleaning during the troubleshooting.

    5) Uninstall Steam Easyanticheat software / driver
    https://steamcommunity.com/discussions/forum/1/135507403161598595/

    6) Turn off Windows updates of non-Microsoft drivers
    https://www.tenforums.com/tutorials/48277-enable-disable-driver-updates-windows-update-windows-10-a.html

    7) The computer has Nvidia Optimus

    Turn on the Intel iGPU
    Turn off the Nvidia dGPU using the Nvidia control panel, device manager or BIOS

    Uninstall the Nvidia GPU using DDU

    https://www.wagnardsoft.com/
    https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

    6) For any BSOD post a new V2

    7) If there are no BSOD for 3 days plan to reinstall Nvidia GPU

    8) If there are no BSOD for an additional 3 days then plan to reinstall Steam

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  4. Docs 15,146 Reputation points
    2022-02-26T23:39:05.71+00:00

    There is something wrong with the Microsoft servers or the Microsoft Q&A website.

    There were 3 posts all displaying 18 to 19 hours ago.

    Only 2 just appeared today in the email:

    Sat, Feb 26, 2022 4:24 pm
    Sat, Feb 26, 2022 4:24 pm

    The logs were from yesterday 02/25/2022.

    These were related to easyanticheat.sys (Steam) and nvldmmkm.sys (nvidia GPU)

    If there are any BSOD please post a new V2.

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    1 person found this answer helpful.