Auto Start VM on connect unreliable

We have about 18 or so VDI workstations. We use the auto start vm on connect which most of the time works. But this month of February, we have had nothing but issues with it working reliably. We have open tickets with Azure support and they have virtually been completely useless.

When auto connect does not work, this is always the error from the azure portal on the virtual machine. Manually stopping the machine and starting it again seems to correct the issue. This happens on any of the workstations, so the problem is NOT isolated to just this machine. The auto connect does successfully start the machine always, but when the error happens, the user obviously cannot connect to the machine.

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karishmatiwari-msft · Mar 02 at 01:37 AM

If this 'Start Virtual Machine on Connect' feature runs into any issues, we recommend you use the Azure Virtual Desktop diagnostics feature to check for problems. If you receive an error message, make sure to pay close attention to the message content and copy down the error name somewhere for reference.

You can also use Azure Monitor for Azure Virtual Desktop to get suggestions for how to resolve issues.

If the VM doesn't turn on, you'll need to check the health of the VM you tried to turn on before you do anything else.

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