Inune - Autopilot Reset - does it require OEM Windows?

Question

question

TechnicalHero asked Mar 1, '22 Crystal-MSFT commented Mar 7, '22

Inune - Autopilot Reset - does it require OEM Windows?

Hi,

I recently purchased W10 laptops and immediately updated them to W11 with media from Microsoft. Now, when I press "Autopilot Reset" within Intune or try and "generalise" the system locally, it goes to reboot, I get to the Troubleshoot screen which says "Troubleshoot or shutdown". I then shut down and start the laptop. When the user logs back in it say "Windows reset failed, no system changes were made".

Is this because I am not using an OEM version of Windows? Or why can I not use the Autopilot Reset option?

Kind regards,

windows-11 mem-intune-general mem-autopilot

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Answer 1 · 2022-03-01T14:39:49.837Z

Jason-MSFT answered Mar 1, '22 TechnicalHero commented Mar 3, '22

No, there is no OEM restriction for this feature. Have you reviewed the Windows event logs for more info?

Is there a reason you are using Autopilot reset instead of normal Windows reset?

· 1

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

TechnicalHero · Mar 03 at 08:11 AM

Hi @Jason-MSFT , neither Autopilot Reset or a Windows Reset works.

0 ·

Answer 2 · 2022-03-02T02:53:58.357Z

Crystal-MSFT answered Mar 2, '22 Crystal-MSFT commented Mar 7, '22

@TechnicalHero, For our issue, as a test, we suggest to do windows reset on this PC and see if it works.

If it is with the same error, I suggest to try the methods in the following link to see if it can be fixed
https://www.ubackup.com/windows-11/windows-11-reset-not-working.html
Note: Non-Microsoft link, just for the reference.
https://support.microsoft.com/en-us/topic/-there-was-a-problem-when-resetting-your-pc-no-changes-were-made-error-after-attempting-to-reset-this-pc-365f1c42-6928-63ed-dd84-bb264cdad5a8

Hope it can help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

· 4

5 |1600 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

TechnicalHero · Mar 03 at 08:12 AM

Hi @Crystal-MSFT , I have done those, and I still get the same result. Any other suggestions?

0 ·

Crystal-MSFT TechnicalHero · Mar 04 at 07:07 AM

@TechnicalHero, Thanks for the reply. From your test, it seems the issue is also on windows reset. As Autopilot reset include windows reset phase. I suggest to firstly fix windows reset issue. From your description, I notice the above suggestions can't fix it. Here. i have added the windows 11 support tag to see if windows 11 support can be included.

As a quick method, you can also consider open a new thread and only add "windows -11" tag to find the windows support.

Thanks for the understanding.

0 ·

TechnicalHero Crystal-MSFT · Mar 04 at 11:52 AM

Hi @Crystal-MSFT

Thanks, I can Reset W11 with physical installation media. But not from the W11 itself, or the AutoPilot Reset.

Kind regards,

0 ·

Show more comments

question